Baris User
@barisuser
Experienced IT support specialist leading service desk teams and resolving complex technical issues.
NetherlandsWhat I'm looking for
I am an experienced IT support specialist who progressed into a Senior Service Desk role at Talpa Studios, managing a small team and providing fast, reliable troubleshooting for software and hardware across the company. I consistently coordinated daily support operations, resolved complex technical issues, and ensured smooth workflows for colleagues.
I have a solid technical foundation from internships and roles supporting clients on-site and remotely, formal ICT education up to HBO level, and certifications including ITIL Foundation, Microsoft MD-100, Cisco CCNA courses, and Google Ads Search. I bring practical experience with Windows, macOS, Office 365, Azure AD/Intune, Jamf, TOPdesk and more, and I focus on clear communication and dependable service delivery.
Experience
Work history, roles, and key accomplishments
Senior Service Desk Specialist
Talpa Studios B.V.
Apr 2020 - May 2025 (5 years 1 month)
Managed a small service desk team and resolved complex software and hardware issues, coordinating daily support operations to ensure fast, reliable IT support across the company.
Junior System Administrator
Office Extensions
Mar 2018 - Mar 2020 (2 years)
Managed ICT services for clients, providing remote and on-site support via phone and email and resolving a broad range of technical issues to maintain client operations.
Junior System Administrator
Forcare Holding B.V.
Mar 2017 - Apr 2017 (1 month)
Completed a five-month internship developing software management skills for hospital environments and continued for one additional month contributing to internal systems administration tasks.
Education
Degrees, certifications, and relevant coursework
HUHogeschool Utrecht
HBO (Higher Professional Education) ICT, Information and Communication Technology
2017 - 2018
Attended HBO ICT program covering computer systems and networks, programming, modelling, and professional development.
ICT Campus, Hilversum
MBO Level 4, Information and Communication Technology
2014 - 2017
Completed a bilingual MBO ICT Level 4 program focused on ICT management, hardware, networking, ITIL, Linux, and Cisco; diploma obtained.
ROC van Amsterdam
MBO Level 3, Information and Communication Technology
2013 - 2014
Completed MBO ICT Level 3 coursework in hardware, software, networking, Cisco, and ITIL as part of ICT manager training.
Griftland College
vmbo-T Diploma, General Secondary Education (vmbo-T)
2010 - 2014
Completed vmbo-T program with coursework in Dutch, English, mathematics, social studies, drawing, and history; diploma obtained.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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