Open to opportunities

Rick H

@rickh

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Passionate IT support engineer with expertise in hardware provisioning.

Netherlands

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What I'm looking for

I am looking for a role that fosters collaboration and allows me to leverage my technical skills while providing exceptional client support.

I am a dedicated IT professional with a strong background in hardware engineering and technical support. My journey began as an IT Hardware Engineer at Yource Group, where I managed the end-to-end provisioning of hardware, ensuring that all devices were ready for employee use. My proactive approach to troubleshooting and optimizing IT support processes allowed me to streamline operations and enhance overall efficiency.

Currently, I serve as an IT Support Engineer at Arcus IT Group, where I have further honed my technical skills and client interaction capabilities. I thrive in fast-paced environments, adeptly managing workloads and resolving issues swiftly. My commitment to providing exceptional client support has been a cornerstone of my career, and I continuously seek opportunities to expand my knowledge and expertise in the IT field.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

Arcus IT Group

Jan 2023 - Present (2 years 6 months)

Advanced technical proficiency, continuously expanding IT expertise over two years through hands-on problem-solving and client interactions. Proactively managed workloads using Autotask, ensuring seamless task tracking, collaboration, and efficient resolution of IT issues.

Technical Support Troubleshooting

IT Hardware Engineer

Yource Group

Jan 2022 - Jan 2023 (1 year)

Managed end-to-end hardware provisioning, ensuring seamless setup and deployment of laptops, headsets, mice, and accessories for employees. Streamlined IT support processes, efficiently resolving technical issues via TopDesk ticketing system and direct phone support.

IT Support Troubleshooting TopDesk Technical Support