Open to opportunities

Abdelrhman Alemani

@abdelrhmanalemani

Experienced Seller Support and E-commerce Operations professional with a strong background in account management, customer success, merchant onboardin

Egypt

Message

What I'm looking for

I’m looking for a role where I can lead seller/vendor support and partner performance, combine data analysis with hands-on troubleshooting, and drive measurable growth through onboarding, training, and strong cross-team collaboration.

I’m a Seller Support Manager focused on improving marketplace operations through efficient onboarding, continuous merchant training, and hands-on technical guidance. At the XHAWI platform, I coordinate internal teams to resolve operational and technical challenges, including integration troubleshooting and payment reconciliation.

Previously, I led business growth and key account performance through roles including Business Development Manager and Senior Key Account Manager. I developed growth strategies, managed merchant/store coordination, analyzed sales and performance reports, and implemented strategies to acquire new vendors while maintaining long-term partnerships.

Earlier in my career, I held team leadership roles where I prioritized performance coaching, KPI evaluation, and problem-solving to meet customer and operational objectives. I bring a practical, data-informed approach—using feedback, root-cause analysis, and market research—to help teams and partners perform, stay compliant, and keep improving.

Experience

Work history, roles, and key accomplishments

Current

Seller Support Manager

Current

Omantel Xhawi Marketplace

Apr 2024 - Present (2 years 3 months)

Oversaw seller support for the XHAWI platform, ensuring efficient seller onboarding, merchant training, and ongoing issue resolution. Coordinated with internal teams to troubleshoot operational and technical challenges and analyzed seller performance metrics to drive marketplace improvements.

Seller Support Merchant Training Inventory Management Technical Support System Support Payment Reconciliation Knowledge Sharing Performance Metrics Marketplace Operations Compliance

Business Development Manager

SmartTech

Jun 2023 - Apr 2024 (10 months)

Developed growth strategy and conducted market research to identify new markets and customer needs. Managed sales activities including business meetings, sales contracts, sales and revenue tracking, and long-term customer relationship management.

Business Development Growth Strategy Market Research Lead Prospecting Contracts Sales Support Customer Relationship Management

Senior Key Account Manager

OPay

Dec 2021 - Jun 2023 (1 year 6 months)

Oversaw stores and sales teams, including monitoring stock levels and coordinating card distribution to retail locations. Managed key merchant accounts, produced sales performance reports, scheduled sales activities, and supported technical issue resolution with operational teams.

Key Account Management Store Operations Card Distribution Coordination Sales Reporting Scheduling Operational Coordination Issue Resolution

Account Manager

Talabat

Oct 2019 - Dec 2021 (2 years 2 months)

Conducted business reviews to identify opportunities and strengthen client relationships, supporting improved revenue, profitability, and market share. Managed restaurant account operations including menu accuracy, payment gateway subscriptions, commission renegotiation, and monitoring delivery/inactivity issues while driving growth through promotions and marketing campaigns.

Account Management Client Relationship Management Menu Information Management Payment Gateway Subscription Coordination Commission Renegotiation Vendor Management Marketing Campaigns

Sales Team Leader

Almoasher Real-Estate

Jun 2018 - Oct 2019 (1 year 4 months)

Led and trained the Residential team to drive performance and achieve sales targets. Conducted coaching sessions, supported client interactions, and managed weekly progress reviews with KPI evaluation and performance feedback reporting.

Sales Leadership team training client support KPIs Report Preparation Residential Sales

Senior Team Leader

Raya Contact Center

Mar 2014 - May 2017 (3 years 2 months)

Oversaw and evaluated team performance to ensure alignment with customer objectives, internal goals, and established timelines. Managed service levels (including AHT), enforced schedule adherence, resolved floor-level complaints, and supported training and skills development for new team members.

Team Leadership Floor Service Level Management Complaint Resolution Training Support Service standards

Customer Service Team Leader

Etisal International

Mar 2012 - Mar 2014 (2 years)

Guided and mentored team members through trainings, shadowing programs, and call observations aligned with established protocols. Ensured schedule compliance, escalated risks and issues promptly, and resolved customer account problems while using customer feedback to improve service delivery.

Customer Service Leadership Training Shadow Program Call Observation Performance Monitoring Technical assistance Problem Solving