Nariman Mustafa

Owned and managed end-to-end relationships with Egyptian and Arab cross-border sellers, acting as the first point of contact from onboarding to store integration, technical setup, and scaling. Built a client base from scratch and increased sales by over 20% within the first 4 months by guiding sellers on product selection, platform optimization, and market positioning in the GCC region.

Supported Flink’s DACH and Benelux markets as SME, overseeing quality, escalations, and operational updates for a leading grocery delivery platform. Trained and mentored new hire waves, conducted shadowing sessions, and delivered performance feedback to elevate agent quality and ensure consistency.

Provided real-time support to customers across German, Dutch, and French markets via chat and email, resolving inquiries related to accounts, orders, and vouchers. Handled technical troubleshooting using tools such as Intercom, Commercetools, Talon.One, Portal Hub, and Localize, ensuring accurate documentation and case resolution.

Conducted in-depth research to build a B2B client database, targeting exporters, importers, manufacturers, and individual traders through both online channels and field activities. Managed full sales cycle, from client prospecting and pitching to closing deals and following up on shipments, ensuring long-term client satisfaction.

Managed daily tracking and exception handling for international express shipments (import/export) through partners like DHL, Aramex, TNT, UPS, and FedEx. Acted proactively to prevent customs delays by monitoring shipment routes, identifying potential issues in advance, and coordinating with customs authorities and courier companies to ensure timely clearance.

Studied English Language and Literature, gaining a comprehensive understanding of linguistic structures, literary analysis, and cultural contexts. Developed strong analytical and communication skills through extensive coursework and critical engagement with diverse texts.