Ahmed AbdelAal

• Engage IT, document control, HR, and learning and development stakeholders to identify workflow, compliance, and operational requirements.
• Coordinate with management and solution teams to align customer needs with SharePoint Online, workflow automation, document management systems (DMS), and learning management systems (LMS).
• Manage discovery discussions, solution presentations, and commerci

• Re-engaged enterprise contacts during a period of renewed commercial activity, addressing concerns about company continuity and past customer experience to rebuild confidence.
• Managed approximately 10 active accounts within a broader base of around 60 accounts under follow-up.
• Created and maintained a shared Excel pipeline tracker to organize opportunities, account activity, and follow-up ac

• Exceeded individual annual sales target in 2024
• Managed 20 active customer accounts within a broader portfolio of approximately 150 accounts under follow-up, using Zoho CRM to track customer activity and opportunities.
• Generated repeat business from approximately 10 customers in 2024, maintaining engagement beyond individual sales.
• Managed relationships with IT directors, procurement team

• Managed enterprise customer relationships, proposals, presentations, and commercial negotiations; coordinated solution design and delivery.
• Developed business opportunities in IT infrastructure, networking, and systems integration.

• Managed retail, channel, and e-commerce operations, covering sales performance, inventory coordination, merchandising, and customer experience.
• Developed third-party sales channels and partner relationships to expand market coverage and product visibility.

• Managed one retail branch, overseeing daily operations, customer experience, sales performance, and service-quality indicators.
• Led branch staff, coaching and employee development; reviewed results and addressed operational gaps.
• Undertook temporary delegated assignments overseeing additional branches alongside the primary branch management role.

Supported branch sales, customer service, staff operations, and performance management against revenue and service-quality targets.

Supported retail sales and customer service in the branch.

Handled customer inquiries, escalations, and service coordination.

° Arranging for accommodations
° Responsible for all the company's correspondence (Send & Receive e-mails) & faxes
° Responsible for all confidential letters
° Searching for new suppliers & contacting them for initiating new business relationship

° Control, help, improve and retrain the team to get more sales.
° Send daily report to the Management.
- Assistance Team Leader (March 2004 – August 2004)
° Verify with customers benefits of the services, rate plan and promotions.
° Recap customers'​ information.
° Help the team to make more sales.
- Telemarketing representative for American Company in USA
(February 2004 – March 2004)
° Explain a

° Explain to customers rate plans, services and new promotion.
° Act as a link between customers and other departments.
° Handle customers' problems.
° Pro-activity and up selling.

Thanawiya Amma