Engie Darwish

Acted as product manager for an ethical investment platform, leading its UK and Gulf launch and securing £1.6M in pre-seed commitments. Built operational, finance, sales and performance dashboards, improved data accuracy by 60% through unified CRM workflows, and deployed a custom AI agent that cleared a 4-month backlog in weeks.

Owned end-to-end management for 20+ B2B accounts, driving issue resolution, escalation, and renewal readiness. Improved customer satisfaction by 35% and delivered 1M EGP in expansion revenue through upsell opportunities and lifecycle-based engagement.

Led high-sensitivity service operations, increasing premium package sales by 30% and conversion rates by 20%. Reduced churn by 18%, maintained 90%+ operational accuracy while scaling a team from 4 to 9, and strengthened cross-team execution through workflows and escalation systems.

Launched an eco-innovation venture and achieved a 60% margin in early operations. Led R&D, prototyping, and customer engagement, securing acceptance into two incubators and one accelerator while building early growth operations and go-to-market strategy.

Delivered customer support and telesales for UK clients, consistently exceeding performance KPIs by 50%. Strengthened customer-centric communication and CRM proficiency that supported later customer success and lifecycle roles.

Exceeded client revenue targets by 15–20% by improving communication and lifecycle engagement. Delivered structured reporting and insights that supported better decision-making and increased retention.

BBA in Artificial Intelligence, currently in progress.

Completed the Professional Marketing Nanodegree at Udacity (2021).

BSc in Natural Sciences with a focus on Physical Oceanography (incomplete).