At Fawaterak, I lead the merchant lifecycle from onboarding and KYC through activation, scaling, and retention. I manage payment gateway integrations, including APIs, plugins, and technical configurations.
I oversee chargebacks, reconciliation, payouts, installment payment methods, and settlement operations. Working with Product and Engineering, I resolve critical technical escalations and drive payout automation and dashboard enhancements.
At Jumia Egypt, I managed vendor operations during high-volume campaigns, including Black Friday, and led vendor onboarding and integration. I achieved 90%+ First Contact Resolution and reduced average handling time by 20%.
Earlier, I conducted AML/KYC due diligence for 500+ accounts at HSBC Bank and investigated suspicious transactions. My experience also includes bancassurance at MetLife (via Alex Bank), corporate account support at Orange Egypt, and customer service at United Bank of Egypt.
