Open to opportunities

zakaria abedalazeem

@zakariaabedalazeem

Message

I grow e-commerce sellers through marketplace operations and strategic account management.

Egypt

Message

What I'm looking for

I'm looking to contribute operational, e-commerce, and people-focused HR experience to organizational growth through seller performance, process improvement, team development, and strong customer relationships.

At Bosta Technology, I manage strategic e-commerce sellers using fulfillment services, helping them scale order volume and SKU portfolios through data-driven insights, inventory management, and last-mile logistics coordination.

Previously at Noon, I managed marketplace seller relationships across onboarding, catalog setup, pricing, promotions, content, inventory, and performance. I also handled complex seller escalations, mentored support agents, improved processes, and partnered with content, marketing, operations, warehousing, and customer care teams to improve commercial results and customer experience.

My background also includes customer service, sales, technical support, training, and HR recruitment support. I bring practical experience in strategic planning, operations management, seller growth, and team development.

Experience

Work history, roles, and key accomplishments

Current

Senior Account Manager

Current

Bosta Technology

Sep 2025 - Present (11 months)

Manages strategic e-commerce sellers using Bosta's fulfillment services, driving seller growth and optimizing operational performance. Acts as a strategic advisor to help sellers scale their e-commerce business through efficient fulfillment operations and data-driven insights.

Fulfillment Operations Data Analytics Strategic Planning Cross Functional Collaboration Seller Management

Account Manager – Marketplace

Noon Company

Feb 2025 - Sep 2025 (7 months)

Built and managed strong relationships with marketplace sellers, driving category growth and ensuring best-in-class performance across selection, pricing, content, and inventory. Oversaw the end-to-end seller journey and collaborated with internal teams to deliver commercial success.

Marketplace Management Category Growth Pricing Strategy Inventory Management Cross Functional Collaboration

Senior Seller Operation

Noon Company

Apr 2024 - Feb 2025 (10 months)

Handled complex inquiries, resolved escalated issues, and ensured seller satisfaction through effective communication and problem-solving. Provided expert support to sellers via email, phone, and chat, and mentored junior support agents.

Escalation Management Problem Solving Mentor Process Improvement Performance Metrics

Seller Operation Executive

Noon Company

Mar 2021 - Apr 2024 (3 years 1 month)

Organized due diligence in preparation for sale of business unit. Established clear and competitive goals, growth roadmaps, and strategic business plans, and implemented company policies and technical procedures.

Due Diligence Strategic Planning Policy Implementation Data Security Process Improvement

Customer Service Representative

Noon Company

Sep 2020 - Mar 2021 (6 months)

Provided customer service via mail, chat, and inbound calls. Developed customer service policies and procedures, handled inquiries and suggestions courteously, and escalated major issues to supervisors.

Customer Service Problem Solving Escalation Handling Policy Development

Sales Executive

Tatweer Misr Real State Company

Jan 2020 - Sep 2020 (8 months)

Achieved sales goals and service targets by cultivating and securing new customer relationships. Researched sales opportunities and analyzed past sales data to develop realistic sales goals.

Sales Customer Relationship Management Lead Generation Data Analysis Goal Setting

Trainer & Customer Service Representative

Majorel Egypt

May 2019 - Jan 2020 (8 months)

Supported customers with questions regarding available units for sale and informed them about real estate projects. Trained newcomers on system usage, guidelines, and customer interaction.

Customer Service Training Real Estate

HR Intern

Majorel Egypt

Jan 2019 - May 2019 (4 months)

Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews. Maintained office organization and created tracking spreadsheets using MS Excel.

Recruitment support Interview Scheduling Excel Organization