Abdallah Atef
@abdallahatef
Dedicated customer service professional with a focus on growth.
What I'm looking for
My name is AbdAllah Atef, and I am a dedicated customer service professional with a strong background in banking and sales. With experience at Commercial International Bank, I have honed my skills in handling customer inquiries, providing accurate information on banking products, and ensuring customer satisfaction. My commitment to excellence is evident in my ability to document interactions accurately and address customer concerns effectively.
Prior to my current role, I worked as a Sales Indoor Representative at both Lucky Company and Fawry Plus For Banking Service. In these positions, I successfully promoted and sold various services, educated customers about product offerings, and collaborated with teams to achieve sales targets. My educational background in commerce, coupled with my ongoing CMA candidacy, equips me with a solid foundation in accounting and finance, further enhancing my ability to contribute to any organization.
Experience
Work history, roles, and key accomplishments
Customer Service
Commercial International Bank
Nov 2021 - Present (3 years 7 months)
Responsible for handling inbound and outbound calls, providing accurate information on banking products, addressing customer concerns, and documenting interactions. Focused on delivering high-quality customer service and support.
Sales Indoor Representative
Lucky company
Jan 2021 - Oct 2021 (9 months)
Engaged potential customers by offering the Lucky application, assisting in activation on prepaid cards, and educating customers on subscription renewal and offers.
Sales Indoor Representative
Fawry Plus For Banking Service
Sep 2018 - Jul 2020 (1 year 10 months)
Promoted and sold banking services to customers, educated them about products, processed applications, and collaborated with the team to achieve sales targets.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor of Commerce, Accounting
2014 - 2018
Studied for a Bachelor of Commerce with a major in Accounting, gaining knowledge in financial principles, accounting practices, and business management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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