
Eslam Saber
@eslamsaber
Customer Service Representative at National Bank of Egypt handling banking inquiries and consistently achieving 100%+ sales targets.
What I'm looking for
At National Bank of Egypt, I handled customer inquiries and resolved issues using banking systems. I also recorded customer requests and updated information accurately.
I consistently achieved monthly sales targets of 100% or more and cross-sold banking products. I followed bank policies and compliance procedures while protecting customer data.
My background includes a Bachelor of Commerce in Accounting from Assiut University, along with practical training at Safaga Seaport Customs.
I hold ICDL and IC3 certifications and completed a New Media Production Skills Workshop at AUC Greek Campus. I’m seeking an opportunity in the banking sector where I can contribute to high-quality customer service and efficient banking operations.
Experience
Work history, roles, and key accomplishments
Call Center – National Bank of Egypt
National Bank of Egypt
Aug 2025 - Present (1 year 2 months)
Handled customer inquiries and resolved issues efficiently using banking systems. Achieved monthly sales targets (100%+) consistently and cross-sold banking products to increase revenue.
Education
Degrees, certifications, and relevant coursework
Assiut University
Bachelor of Commerce, Accounting
Grade: Good
Bachelor of Commerce in Accounting from Assiut University, graduated in 2023 with a grade of Good.
International Computer Driving License
ICDL – International Computer Driving License, Computer Skills
Earned the International Computer Driving License (ICDL) certification.
IC3 Digital Literacy Certification
IC3 – Digital Literacy Certification, Digital Literacy
Earned the IC3 Digital Literacy Certification.
AUC Greek Campus
New Media Production Skills Workshop, New Media Production
Completed a New Media Production Skills Workshop at AUC Greek Campus.
National Customs Training Institute & WCO Regional Training Center
Customs Training Program, Customs
Completed a Customs Training Program with practical training at Safaga Seaport Customs.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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