Abdelrahman User
@abdelrahmanuser2
I am an experienced customer service agent delivering high CSAT and efficient support.
What I'm looking for
I am a final-year Commerce student with over 1.5 years of hands-on experience as a customer service agent at Teleperformance, supporting Talabat. I consistently maintained CSAT above 80% and was rated an "Achiever" in performance reviews.
I deliver client support through calls and chat, maintain high standards in quality and Average Handling Time, and I am comfortable with CRM platforms and Microsoft Word, Excel, and PowerPoint. I type 60 WPM, excel at clear communication and problem-solving under pressure, and gained negotiation and presentation experience as a sales representative.
I'm seeking a direct customer service role where I can bring exceptional support, drive measurable results, and continue growing my CRM and customer-experience skills.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Teleperformance
Jan 2023 - Present (2 years 7 months)
Handled client inquiries via calls and chat with over 1.5 years of experience, maintained CSAT above 80% and consistently rated as an "Achiever" while meeting quality and AHT targets.
Sales Representative
Real Estate Marketing
Jan 2022 - Jan 2023 (1 year)
Managed client communication in a dynamic real estate sales environment and developed negotiation and presentation skills that supported revenue-generating activities.
Education
Degrees, certifications, and relevant coursework
Cairo University
Bachelor of Commerce, Commerce
2023 -
Final-year student at Cairo University Faculty of Commerce with exams completed and expected graduation in 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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