abdulrahman saad
@abdulrahmansaad
I improve customer service and banking operations through coordinated, compliant workflows.
EgyptWhat I'm looking for
I've supported customer service and banking operations across Ain El Khaleej Hospital, First Abu Dhabi Bank, Abu Dhabi Commercial Bank, and Union National Bank. I manage high-volume client interactions, account services, records, scheduling, and complaint resolution while maintaining quality and compliance.
In banking, I've handled clearing, reconciliations, exception processing, account opening, payments, SME client portfolios, and digital banking education. I've also coordinated improvement projects and system rollouts that streamlined workflows and reduced handling time.
I'm certified in Applied Project Management and bring Arabic-native and advanced English communication skills, along with a customer-focused, ethical approach to stakeholder coordination and team support.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Ain El Khaleej Hospital
Sep 2024 - May 2025 (8 months)
Coordinated patient registration, appointment scheduling, and discharge planning to improve throughput. Managed records and documentation for quality and compliance initiatives.
Opened and serviced checking and savings accounts; assisted with credit/debit card onboarding. Processed loan and card payments accurately and confidentially.
Senior Bank Officer – Central Processing Service Dept.
Union National Bank
Oct 2017 - Aug 2020 (2 years 10 months)
Oversaw end-to-end clearing processes, reconciling internal accounts and ensuring C.B. policy compliance. Verified and authorized inward cheque images and managed exception approvals.
Customer Service Officer
Union National Bank
Jan 2016 - Oct 2017 (1 year 9 months)
Handled customer inquiries and complaints; ensured adherence to product policies and Sharia guidelines.
Customer Relationship Officer – SME Finance
Union National Bank
Jul 2013 - Dec 2015 (2 years 5 months)
Sold SME banking products and exceeded monthly targets through proactive prospecting. Managed client portfolios, collected documentation, and maintained effective business relationships.
Senior Bank Officer
Performed senior operations activities including clearing, reconciliations, and exception handling. Ensured compliance with Central Bank regulations and internal policies through daily checks and reporting.
Education
Degrees, certifications, and relevant coursework
UAE University
Certificate, Project Management
Earned an Applied Project Management Certificate from UAE University in 2013.
University of Cairo
Bachelor of Commerce, Accounting
Completed a Bachelor of Commerce in Accounting from the University of Cairo in 2011.
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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