Open to opportunities

Abayomi Emuraishe

@abayomiemuraishe

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Customer Support Specialist who applies business analysis to resolve issues, improve processes, and boost retention.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can own end-to-end issue resolution, use business/process analysis to improve service delivery, and collaborate in Agile teams with strong ownership, feedback loops, and room to grow.

I’m a detail-oriented Customer Support Specialist with hands-on experience resolving customer issues across chat, phone, and social channels, while maintaining accurate CRM interaction records. I own cases from first contact through resolution, follow up consistently, and escalate complex issues when needed—bringing a structured, data-driven approach to service delivery.

With my Business Analyst background, I identify root causes behind recurring complaints, perform As-Is/To-Be process mapping, and translate findings into adopted process improvements. I’ve also built Excel-based dashboards to consolidate order, sales, and customer feedback data, and I use tools like Power BI, Tableau, SQL, and Google Workspace to support faster decision-making.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst & Customer Service Ops

Current

Dainty Resto

Mar 2021 - Present (5 years 4 months)

Served as the first point of contact for customer inquiries and complaints across WhatsApp, Instagram DM, and phone, owning issues through to resolution and escalating complex cases. Managed end-to-end order fulfilment and built Excel dashboards to support faster decision-making, applying root-cause analysis and As-Is/To-Be process mapping to drive service improvements.

Customer Support Complaint Handling Customer Escalation Order Fulfilment Root Cause Analysis Process Mapping Process Improvement Excel Dashboard KPI Reporting Meta Business Suite Instagram DM Google Workspace

Accounts & Audit Associate

Matthew & Associates

Dec 2018 - Jan 2021 (2 years 1 month)

Liaised with clients and internal teams to gather information, clarify discrepancies, and resolve account queries within deadlines. Performed end-to-end account reconciliations, maintained structured Excel records for accuracy and audit readiness, and documented workflow gaps to recommend process improvements.

Client Liaison Account Reconciliation Data Integrity Compliance Workflow Documentation Process Improvement

Junior Administrative Officer

Office of the Accountant General of the Federation

Jul 2017 - Apr 2018 (9 months)

Provided administrative and scheduling support to the Financial Controller and helped ensure smooth day-to-day office operations. Managed documentation and correspondence accuracy, oversaw NYSC staff operational activities, and supported adherence to established procedures and compliance standards.

Administrative Support Scheduling Correspondence Document Management Office Operations Compliance Process Adherence