Aashan Rasheed

I've managed SMB accounts for FedEx USA through Infinity, growing shipping revenue, recovering at-risk customers, and maintaining relationships through weekly calls and direct email.

I resolve service and billing concerns while keeping customers informed, document every interaction in Salesforce, and consistently meet a daily KPI of 85 detailed outbound calls. I manage my own calendar and account records while working fully remotely.

Previously, I handled 100–300+ inbound calls per shift at Answer4U for a U.S.-based fast food chain, completing orders, processing payments, and maintaining a 97% quality score. At Tech Choices, I converted furniture inquiries from chat and phone into completed orders for Tender Sleep, using careful needs assessment and delivery coordination to minimize returns.

I'm comfortable balancing sales, account retention, high-volume support, objection handling, and cross-functional coordination across phone, live chat, and email.