At ContainerOne, I manage commercial customer accounts from initial contact and quotation through setup, delivery coordination, and ongoing support. I handle account requests, payment concerns, and service issues while coordinating with internal teams to resolve customer needs.
I generate new business through outbound prospecting, referrals, and marketing initiatives. I consistently exceed monthly sales goals, averaging $70,000 in monthly revenue while maintaining a minimum of $40,000.
At Ferns Petals, I delivered customer support across multiple channels and assisted with escalations and service disruptions. I maintained an A-or-above KPI scorecard, averaging 94% in reviews.
At Allstate, ibex global, I provided technical support for consumer and business electronics and monitored helpdesk, email, and remote-assistance correspondence. I also coached team members on KPI and CSAT performance, and acted as a team lead and subject matter expert for complex technical issues.
