Open to opportunities

Mariam Rasheed

@mariamrasheed

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Dynamic Account Executive with expertise in customer relationship management.

Pakistan

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation.

I am an accomplished Account Executive currently working with the Expansion Team at Motive, formerly Keeptruckin, Inc. My role involves developing strong relationships with existing customer accounts, identifying business opportunities, and successfully upselling new products and features. I pride myself on my ability to meet and exceed daily, weekly, and monthly KPIs, generating a robust pipeline of upsell opportunities through effective communication and strategic outreach.

Prior to my current position, I served as a Sales Development Representative at Motive, where I was responsible for transferring hot leads to account executives and gathering insights on customer pain points. My efforts contributed to sourcing leads worth over a million dollars, showcasing my ability to drive significant revenue growth. Additionally, my experience as a trainer and team lead at Mind Bridge Pvt. Ltd. has equipped me with strong organizational and managerial skills, enabling me to lead teams effectively and develop high-quality training programs.

Experience

Work history, roles, and key accomplishments

Current

Account Executive, Expansion Team

Current

Motive Formally Keeptruckin, Inc

Feb 2023 - Present (2 years 4 months)

Developed relationships with existing customer accounts, closed business opportunities, and upsold new products and features through outbound calls, emails, and MQLs. Conducted FIGMA demos and walked customers through Motive system/Products/Services, consistently over-achieving targets.

Customer Relationship Management Sales Upselling Figma Salesforce Pipeline Generation Business Development Email Marketing Outbound Calling

Sales Development Representative (SDR)

Motive Formally Keeptruckin, Inc

Mar 2021 - Feb 2023 (1 year 11 months)

Transferred hot leads to account executives and gathered customer pain points with competitors to pitch company products. Maintained Salesforce hygiene by pushing new and existing accounts for accurate dispositions, creating opportunities, tasks, and reminders for AEs.

Lead Generation Salesforce Customer Service Opportunity Management Data Entry Market Research Competitor Analysis

Uber Eats Trainer

Mind Bridge Pvt. Ltd

May 2020 - Mar 2021 (10 months)

Collaborated with clients, operations management, and quality departments to understand training needs and develop/improve training content for client programs. Managed updates and changes, created high-quality training programs, and maintained training materials.

Content Development Quality Assurance Program Management Performance Support Client Relations

Uber Eats Team Lead

Mind Bridge Pvt. Ltd

Dec 2019 - Mar 2021 (1 year 3 months)

Led a team of 30 agents across different shifts and LOBs, achieving record-breaking opt-ins for a BOGO campaign in UAE, UK, and South Africa. Managed customer satisfaction/dissatisfaction reports, conducted daily client meetings, and provided feedback on quality assurance markdowns.

Team Leadership Operations Management Customer Satisfaction SLA Management Quality Assurance Reporting Escalation Management Problem Solving Jira

Uber Eats Team Coordinator

Mind Bridge Pvt. Ltd

Aug 2017 - Dec 2019 (2 years 4 months)

Handled calls from various countries including South Africa, United Kingdom, Ireland, Middle East, and Europe, expertly filing C360s and Jira for multinational company issues. Coordinated a team of 25 agents across different shifts and LOBs, submitting daily reports to the Project Manager.