Open to opportunities

Muhammad Afzal

@muhammadafzal2

Message

I am a Dedicated Customer Support Executive with strong CRM and troubleshooting skills.

Pakistan

Message

What I'm looking for

I seek a customer-facing support role where I can use CRM expertise to resolve issues across phone/chat/email, contribute to a collaborative team that values continuous improvement, and grow into account management or specialist responsibilities.

I am a Dedicated Customer Support Executive with 6 months of experience delivering exceptional service and support to diverse clientele.

Proficient in using CRM software and adept at handling inquiries across various communication channels, I consistently resolve issues efficiently and maintain high satisfaction levels. I have supported USA and UK clients, managed wholesale Amazon accounts at Onefive, and served customers at Ibex Global/Foodpanda and Turn Up Technologies.

I focus on product knowledge, timely issue resolution, and active team collaboration, including training and Slack communication. I am committed to continuous improvement and contributing to team success while expanding into account management and specialist support responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Turn Up Technologies / Vox City International

Apr 2025 - Present (5 months)

Managed ticket purchasing and resolved customer concerns for tours, maintained active client communication via Slack, and coordinated issue resolution across teams.

Ticketing Customer Communications Slack client support Troubleshooting CRM

Customer Support Executive

Ibex Global / Foodpanda MI

Jun 2024 - Mar 2025 (9 months)

Responded to customer inquiries via phone, email, and chat, resolved complaints efficiently, and maintained thorough product knowledge to ensure high satisfaction.

Customer Support Live Chat Email Support Phone Support CRM Product Knowledge