Open to opportunities

Muhammad Afzal

@muhammadafzal2

Message

I am a Dedicated Customer Support Executive with strong CRM and troubleshooting skills.

Pakistan

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What I'm looking for

I seek a customer-facing support role where I can use CRM expertise to resolve issues across phone/chat/email, contribute to a collaborative team that values continuous improvement, and grow into account management or specialist responsibilities.

I am a Dedicated Customer Support Executive with 6 months of experience delivering exceptional service and support to diverse clientele.

Proficient in using CRM software and adept at handling inquiries across various communication channels, I consistently resolve issues efficiently and maintain high satisfaction levels. I have supported USA and UK clients, managed wholesale Amazon accounts at Onefive, and served customers at Ibex Global/Foodpanda and Turn Up Technologies.

I focus on product knowledge, timely issue resolution, and active team collaboration, including training and Slack communication. I am committed to continuous improvement and contributing to team success while expanding into account management and specialist support responsibilities.