Aakash Bhavarkar
@aakashbhavarkar
Inventive data analyst with 5 years of experience in operations.
IndiaWhat I'm looking for
I am an inventive data analyst with over five years of experience in the operations and customer care industries. My journey has been marked by a commitment to leveraging data analysis to drive business growth and enhance customer satisfaction. At Reliance Jio, I successfully decreased Average Handling Time by 14% and achieved a remarkable 98% first-contact issue resolution rate, showcasing my ability to implement data-driven solutions that yield tangible results.
My tenure at Startek further honed my skills, where I increased customer satisfaction from 71% to 79% in just one week by analyzing customer feedback and implementing new strategies. I pride myself on my ability to lead teams and improve performance metrics, as evidenced by my recognition as the month's top-performing employee. I am passionate about using my expertise in SQL, Excel, and Power BI to transform data into actionable insights that can propel organizations forward.
Experience
Work history, roles, and key accomplishments
Executive
Reliance Jio
Nov 2023 - Present (1 year 7 months)
As an Executive at Reliance Jio, I decreased Average Handling Time by 14% through streamlined workflows and achieved 98% first-contact issue resolution. I also reduced network outages by 20% through proactive monitoring and collaboration with infrastructure teams.
Executive - Operations
Startek
Jun 2021 - Sep 2023 (2 years 3 months)
At Startek, I increased CSAT from 71% to 79% by implementing new strategies based on customer feedback analysis. I also improved email and chat compliance by 5% and reduced FRT by 37.5% through optimized workflows.
Data Analyst
Personal Projects
Aug 2022 - Oct 2022 (2 months)
Conducted data analysis projects including bike-share user behavior and Instagram user analytics. Utilized SQL and Excel to derive insights that informed marketing strategies and increased user engagement.
Customer Care Associate
Teleperformance
Jul 2019 - Jun 2021 (1 year 11 months)
In my role at Teleperformance, I improved customer experience from 87% to 92% by monitoring CSAT scores and implementing targeted training. I also achieved a 10% reduction in shrinkage and enhanced agent motivation through rewards.
Education
Degrees, certifications, and relevant coursework
Sanghvi Institute of Management and Science
Master of Business Administration, Business Analytics
2020 - 2022
Completed an MBA in Business Analytics, focusing on data analysis, business intelligence, and strategic decision-making to drive business growth.
Shri Vaishnav Institute of Technology and Science
Bachelor of Engineering, Automobile Engineering
2015 - 2019
Earned a Bachelor of Engineering in Automobile Engineering, gaining knowledge in automotive design, manufacturing processes, and engineering principles.
Neelakash Higher Secondary School
High School Diploma, Secondary Education
2011 - 2014
Completed secondary education with a focus on foundational subjects, preparing for higher education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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