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Vini Rao

@vinirao

Aspiring Business Analyst turning customer, sales, and operations data into actionable insights with SQL, Python, and Tableau.

India

Message

At Vodafone LTD, I perform root cause analysis on recurring customer issues and collaborate with technical teams to improve resolution processes. This work reduced escalations by 30% and average resolution time by 25%.

Across my analytics projects, I’ve used Python and SQL to examine sales, customer, and restaurant data. My Zomato Restaurant Performance Analytics Dashboard brought ratings, engagement, and performance into an interactive Tableau view with 8+ KPIs.

For the Tata Business Insights Dashboard, I consolidated reports into an interactive Tableau dashboard with 10+ KPIs, reducing manual reporting effort by 70%. I also analyzed mobile app adoption and found a statistically significant increase in customer spending.

My experience spans customer operations, recruitment, and financial services, alongside a Professional Certificate in Data Science and Business Analytics from University of Maryland and upGrad. I’m now looking to apply my analysis and reporting skills to business problems and data-informed decisions.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive

Current

Vodafone LTD

Feb 2022 - Present (4 years 7 months)

Managed 100+ customer interactions per shift, achieving 95%+ customer satisfaction. Performed root cause analysis, reducing escalations by 30% and improving resolution time by 25%.

Customer Service Root Cause Analysis Stakeholder Management Process Optimization Mentorship

Customer Service Representative

Lenskart LTD

Nov 2020 - Jan 2022 (1 year 2 months)

Managed 80+ customer interactions daily across chat and voice channels. Investigated and resolved issues through root cause analysis, reducing escalations by 25% and improving customer satisfaction by 20%.

Customer Service Root Cause Analysis Issue Resolution Communication Skills

Talent Acquisition Executive

BIGMART RETAIL

Aug 2019 - Mar 2020 (7 months)

Conducted 50+ candidate interviews per month, collaborating with hiring managers to streamline recruitment. Managed recruitment metrics and candidate pipeline data, reducing hiring turnaround time by 20%.

Recruitment Interviewing Data Management Process Optimization Onboarding Training

Financial Service Consultant

ICICI PRUDENTIAL LTD

Aug 2018 - Jan 2019 (5 months)

Analyzed clients' financial profiles and investment objectives to recommend tailored insurance and investment solutions. Leveraged financial analysis to deliver personalized recommendations, contributing to a 20% increase in policy sales.

Financial Analysis Customer Relationship Management Investment Advisory Portfolio Monitoring

Executive Operation

AXIS SECURITIES LTD

Jun 2017 - Jul 2018 (1 year 1 month)

Processed financial transactions and account updates with 100% compliance to regulatory policies. Educated clients on investment products and market trends to strengthen client relationships.

Financial Transactions Compliance Client Education Data Accuracy

Education

Degrees, certifications, and relevant coursework

University of Maryland

Professional Certificate, Data Science and Business Analytics

2024 -

Activities and societies: Course Modules: Data Analysis using SQL, Introduction to Python, Introduction to Machine Learning and Linear Regression, Visualization using Tableau, Statistical Analysis

Professional Certificate in Data Science and Business Analytics from University of Maryland and upGrad, completed from March 2024 to November 2024.