Mohit Mishra
@mohitmishra4
I turn customer and operational data into automated reports, dashboards, and actionable business insights.
IndiaWhat I'm looking for
I've supported data reporting and customer analytics at Startek and IENERGIGER, turning issue, escalation, performance, and operational data into clear insights for team leads and leadership.
At IENERGIGER, I built KPI dashboards and Excel reports for weekly performance tracking, automated recurring reporting with formulas and PivotTables to reduce reporting time by 30%, and consolidated large datasets from multiple sources.
I'm experienced with Advanced Excel, SQL, Power BI, and basic Python, and have built projects including a Power BI sales dashboard, an Excel employee productivity tracker, and SQL retail analysis.
Experience
Work history, roles, and key accomplishments
Customer Data & Support Analyst
Startek
Aug 2025 - Feb 2026 (6 months)
Handled high-volume inbound interactions and logged issue data in CRM systems to identify recurring patterns. Analyzed customer query trends and escalation data to improve resolution rates.
Education
Degrees, certifications, and relevant coursework
Hi-Tech Institute of Engineering & Technology
Master of Computer Applications, Computer Applications
2024 -
Pursuing a Master of Computer Applications with a focus on analytics and business intelligence.
MIET Kumaon
Bachelor of Computer Applications, Computer Applications
2019 - 2022
Completed a Bachelor of Computer Applications, building a strong foundation in computer science and analytics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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