Vanshika Sharma

I am a results-oriented professional with 2 years of experience in customer service, process optimization, and data analysis. My expertise lies in leveraging data to enhance operational efficiency, streamline workflows, and drive strategic decisions. At Amazon, I spearheaded data-driven improvements in customer service workflows, achieving a remarkable 20% enhancement in operational efficiency through streamlined processes.

In my role as a Subject Matter Expert, I led the development of training sessions by analyzing team performance data, which boosted productivity by 15%. My commitment to monitoring key performance metrics ensured that service level agreements were consistently met, contributing to a 10% reduction in case resolution time. I take pride in providing actionable insights from operational data, directly contributing to a 25% increase in customer satisfaction scores.

My project experience includes creating a Power BI dashboard for a call center that reduced wait times by 20% and improved issue resolution by 15%. Additionally, I built a Tableau dashboard for CI Insurance Pvt. Ltd to analyze insurance data, processing over 50,000 claims with high accuracy. I am eager to leverage my data analysis expertise in a Data Analyst role to help organizations achieve their business goals.