Jayaselvam Sadaiyandi
@jayaselvamsadaiyandi
Results-oriented Service Desk Team Lead transitioning to Data Analyst roles.
IndiaWhat I'm looking for
I am a results-oriented Service Desk Team Lead with extensive experience in service delivery, incident management, and process improvement. My analytical mindset and strong communication skills enable me to break down complex problems and propose actionable solutions. I have a proven track record of optimizing service delivery processes and mentoring teams to achieve performance goals.
In my current role at Inknowtech Private Limited, I lead a service desk team, develop automated reports, and create Power BI charts to analyze service trends. My previous experience as a Customer Support Representative has equipped me with valuable analytical skills, allowing me to identify service bottlenecks and contribute to data-informed decisions. I am eager to leverage my technical aptitude and passion for data analysis in a Data Analyst, Business Analyst, or Power BI Developer role.
Experience
Work history, roles, and key accomplishments
Service Desk Lead
Inknowtech Private Limited
Dec 2022 - Present (2 years 8 months)
Led the service desk team, driving service delivery and promptly resolving issues. Developed automated reports and Power BI charts for SLA and service trends, while fostering knowledge-sharing and mentoring within the team.
Customer Support Representative
Altruist Tech
Jan 2021 - Dec 2021 (11 months)
Delivered service to Airtel Broadband, utilizing Salesforce to efficiently track and resolve requests. Analyzed complaints to identify service bottlenecks and proposed process improvements, which reduced resolution time by 15%.
Customer Support Representative
Altruist Tech
May 2019 - Jun 2020 (1 year 1 month)
Handled Paytm payments and KYC issues, maintaining service requests within Salesforce. Analyzed customer pain points to support internal service improvements, contributing to a 10% reduction in complaints.
Education
Degrees, certifications, and relevant coursework
AVS College of Technology, Salem
Bachelor of Engineering, Computer Science
2014 - 2018
Grade: 7.3 CGPA
Completed a Bachelor of Engineering in Computer Science. Gained foundational knowledge in computer science principles and applications.
Govt. Higher Secondary School, Navalai
Higher Secondary Certificate, General Studies
2012 - 2014
Grade: 72.2%
Obtained a Higher Secondary Certificate. Developed a strong academic foundation across various subjects.
Govt. Higher Secondary School, Navalai
Secondary School Certificate, General Studies
2010 - 2012
Grade: 72.3%
Completed the Secondary School Certificate. Focused on core subjects to build a comprehensive educational background.
Availability
Location
IndiaAuthorized to work in
Job categories
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