Md Abuzar Khan

At Concentrix Private Limited, I managed high-volume customer interactions and maintained a 95%+ satisfaction rating. I tracked complaint categories to identify recurring service bottlenecks, contributing to a 10% reduction in repeat issues.

For a Top Mentor Project, I developed a predictive model using logistics, order, and inventory data that increased business value by 30%.

I also analyzed Google Play Store app data using Python libraries, with reported business impact and accuracy of 78%. My project work includes telecom churn prediction using geographic dimensions and CDR data, as well as customer feedback analysis through textual data mining.

I completed training in Tableau development, database management, and Python with data analysis. My tools and methods include Tableau, Python, SQL, Excel, VBA, and data science and analytics.