At Myntra Jabong India Pvt. Ltd., I analyze customer service data and create dashboards to track SLAs, customer satisfaction, and operational performance. I also prepare MIS reports that support business decisions.
I improved operational tracking efficiency through dashboard automation and reduced recurring operational issues through root cause analysis. My work has also helped provide business leaders with actionable customer insights.
Previously, at Myntra Designs Pvt. Ltd., I managed customer care operations, monitored performance, and prepared reports. I also mentored and trained 10–15 new team members.
