Chandrakumar Kalwani
@chandrakumarkalwani
Data Analyst turning large datasets into operational insights with SQL, Python, and Power BI dashboards.
IndiaWhat I'm looking for
I’ve worked in customer services at XPO India Shared Services, Tech Mahindra, 24-7 Intouch, and Ttec—handling calls, email tickets, and live chats while keeping payment and service issues moving to resolution.
Now I’m building my data-analyst path with projects like Target SQL & Operations Analysis (BigQuery) and Walmart customer behavior & outlier detection (Python/Pandas), and I’m proficient in SQL, Python, and Power BI.
Experience
Work history, roles, and key accomplishments
Customer Services Advisor
XPO India Shared Services
Jan 2024 - Present (2 years 6 months)
Managed a daily caseload of 20-30 customer accounts and 10-15 inbound calls, ensuring accurate product information, resolving payment/service discrepancies, and escalating major operational issues.
Customer Services Advisor
Tech Mahindra
Nov 2022 - Nov 2023 (1 year)
Managed an average of 40 daily inbound calls, employing empathy and problem-solving to resolve complex customer inquiries, service disputes, and account issues efficiently.
Customer Services Advisor
24-7 Intouch
Sep 2021 - Nov 2022 (1 year 2 months)
Resolved 30-40 email tickets daily related to customer accounts, enhancing customer satisfaction with clear, concise solutions to complex order and service issues.
Customer Services Advisor
Ttec
Jul 2020 - Aug 2021 (1 year 1 month)
Addressed 40-50 daily live chat interactions, driving billing and dispute resolutions from initiation to successful closure while maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Woolf University / Neovarsity
Master of Science, Computer Science
2025 - 2027
Master of Science in Computer Science (Artificial Intelligence and Machine Learning) from Woolf University / Neovarsity from November 2025 to July 2027.
North East Frontier Technical University
Bachelor of Commerce, Commerce
2021 - 2024
Bachelor of Commerce from North East Frontier Technical University from June 2021 to 2024.
Gujarat Secondary Higher Secondary Board
High School, General
High School education from Gujarat Secondary Higher Secondary Board.
Availability
Location
IndiaAuthorized to work in
Job categories
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