T SINDHU SREE
@tsindhusree
Detail-oriented engineering graduate skilled in workforce management.
What I'm looking for
I am a detail-oriented and results-driven engineering graduate with a strong foundation in workforce management and contact center operations. My expertise lies in optimizing workforce efficiency and monitoring key performance indicators (KPIs) through data-driven insights. I have developed a keen ability to ensure operational adherence, which is crucial for meeting business objectives.
During my academic journey, I have honed my skills in various tools such as MS Excel, SQL, and Power BI. I have successfully completed projects like 'Mental Health Detection Using Machine Learning,' where I developed predictive models to analyze mental health trends, and 'Web Development Using Generative AI,' where I created an AI-powered web application. These experiences have equipped me with a solid understanding of data analytics and process automation.
I am passionate about collaborating with teams to tackle real-time operational challenges and improve processes. My strong problem-solving skills and critical thinking abilities enable me to contribute effectively to any organization.
Experience
Work history, roles, and key accomplishments
Intern in Workforce Analytics
Academic Experience
Jan 2023 - Apr 2023 (3 months)
Monitored and analyzed real-time workforce data to ensure schedule adherence and operational efficiency. Developed Excel-based reports and interactive dashboards to track agent performance and key contact center metrics. Assisted in refining workforce management processes, reducing inefficiencies, and improving response times.
Education
Degrees, certifications, and relevant coursework
Annamacharya Institute of Technology and Sciences
Bachelor of Technology, Computer Science & Engineering
2020 - 2024
Pursuing a Bachelor of Technology in Computer Science & Engineering, focusing on various aspects of computer science including software development, data analytics, and machine learning.
Availability
Location
Authorized to work in
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