TS
Open to opportunities

T SINDHU SREE

@tsindhusree

Detail-oriented engineering graduate skilled in workforce management.

India

What I'm looking for

I am looking for a dynamic role that allows me to leverage my analytical skills and contribute to workforce optimization and operational efficiency.

I am a detail-oriented and results-driven engineering graduate with a strong foundation in workforce management and contact center operations. My expertise lies in optimizing workforce efficiency and monitoring key performance indicators (KPIs) through data-driven insights. I have developed a keen ability to ensure operational adherence, which is crucial for meeting business objectives.

During my academic journey, I have honed my skills in various tools such as MS Excel, SQL, and Power BI. I have successfully completed projects like 'Mental Health Detection Using Machine Learning,' where I developed predictive models to analyze mental health trends, and 'Web Development Using Generative AI,' where I created an AI-powered web application. These experiences have equipped me with a solid understanding of data analytics and process automation.

I am passionate about collaborating with teams to tackle real-time operational challenges and improve processes. My strong problem-solving skills and critical thinking abilities enable me to contribute effectively to any organization.

Experience

Work history, roles, and key accomplishments

AE

Intern in Workforce Analytics

Academic Experience

Jan 2023 - Apr 2023 (3 months)

Monitored and analyzed real-time workforce data to ensure schedule adherence and operational efficiency. Developed Excel-based reports and interactive dashboards to track agent performance and key contact center metrics. Assisted in refining workforce management processes, reducing inefficiencies, and improving response times.

Education

Degrees, certifications, and relevant coursework

Annamacharya Institute of Technology and Sciences logoAS

Annamacharya Institute of Technology and Sciences

Bachelor of Technology, Computer Science & Engineering

2020 - 2024

Pursuing a Bachelor of Technology in Computer Science & Engineering, focusing on various aspects of computer science including software development, data analytics, and machine learning.

Tech stack

Software and tools used professionally

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T SINDHU SREE - Intern in Workforce Analytics - Academic Experience | Himalayas