Open to opportunities

Divleen Kaur

@divleenkaur

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Experienced Operations Analyst with expertise in data analysis and process automation.

India

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What I'm looking for

Seeking a role that leverages my expertise in data analysis and process automation to drive business growth and operational efficiency.

I am a results-driven Operations Analyst with a strong background in data analysis, process automation, and CRM management. In my current role at Servetel Communications, I have successfully reduced customer churn by 15% through data-driven strategies and improved operational efficiency by automating workflows in Zoho CRM. My technical expertise includes proficiency in tools like Power BI, Tableau, and Python, which I leverage to deliver actionable insights and optimize business processes.

Earlier, as a Cloud Telephony Engineer, I configured IVR systems and managed technical escalations, ensuring seamless client onboarding and resolving queries efficiently. My academic foundation includes a Master of Computer Applications (MCA) and a Bachelor of Computer Applications (BCA), both with high CGPA scores, which have equipped me with a solid understanding of computer systems and applications.

I am passionate about continuous learning and have complemented my education with certifications in Data Analytics and Predictive Modeling. My work has been recognized with multiple awards, including the GEM Individual Award and the Innovation Inter-Team Award, reflecting my commitment to innovation and excellence in my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Operations Analyst

Current

Servetel Communications (RTDS Group)

Apr 2023 - Nov 2024 (1 year 7 months)

As an Operations Analyst, I reduced customer churn by 15% through data analysis and retention strategies. I automated Zoho CRM workflows, improving onboarding efficiency by 35%, and developed a Support BI Dashboard that cut reporting time by 30%. My role involved optimizing lead conversion rates and collaborating with enterprise clients to manage high volumes of leads accurately.

Data Analysis Zoho Customer Retention Lead Qualification Automation Problem Solving Cross Functional Collaboration Time Management

Cloud Telephony Engineer

Servetel Communications (RTDS Group)

Feb 2022 - Mar 2023 (1 year 1 month)

In my role as a Cloud Telephony Engineer, I configured IVR systems and integrated CRM solutions to enhance client onboarding. I managed technical escalations and resolved client queries through various communication channels, ensuring high levels of customer satisfaction.