Open to opportunities

64Faithhh User

@64faithhhuser

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Hard-working Computer Science graduate seeking entry-level IT role.

United States

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What I'm looking for

I am looking for an entry-level IT role that fosters growth and hands-on learning.

I am a dedicated Computer Science graduate with two years of experience in tech-enabled retail and training. My background includes troubleshooting technical issues and leading teams under pressure, which has honed my problem-solving skills and ability to adapt quickly to new tools. I have foundational knowledge in programming languages such as Python, Java, and C++, and I am currently pursuing an IBM PMP Certificate to further my interest in Project Management.

In my most recent role as a Guest Advocate at Target, I successfully resolved 95% of technical issues on first contact and built an Excel macro that saved my team five hours each week. My commitment to customer satisfaction is reflected in my 4.8/5 score, and I have been recognized by store leadership for my contributions. I am eager to apply my skills in an entry-level IT position that allows for continued hands-on learning while paving the way toward a career in project management.

Experience

Work history, roles, and key accomplishments

Guest Advocate

Target

Sep 2023 - Present (1 year 9 months)

Troubleshot handheld Zebra and POS devices, resolving 95% of issues on first contact and maintaining 97% same-day pickup accuracy. Built an Excel macro that converts daily order exports into a KPI dashboard, saving the team 5 hours per week.

Troubleshooting Microsoft Excel KPIs Workflow Optimization

Certified Trainer

Raising Cane's

May 2023 - Present (2 years 1 month)

Developed a Google Sheets training tracker that eliminated paper checklists and improved onboarding visibility. Trained 15+ new hires on POS and kitchen display systems, trimming ramp-up time by 30%.

Google Sheets Onboarding Process Improvement

Team Member

Panera Bread

Sep 2022 - Present (2 years 9 months)

Coordinated kitchen and front-end teams to reduce order-fulfillment time by 18%. Operated POS with 99.9% transaction accuracy across 2,500+ orders.

Team Coordination Inventory Management order fulfillment Customer Service

Team Member

Chick-fil-A

May 2021 - Present (4 years 1 month)

Delivered consistent 96% customer-satisfaction scores during peak meal periods. Piloted digital ordering tablets that decreased drive-thru wait times by 10%.

Customer Service Process Improvement Team Collaboration Sales

Lifeguard

Six Flags America

Jun 2019 - Present (6 years)

Responded to 15+ emergency situations with zero guest injuries. Implemented systematic safety checks and led daily equipment inspections.

Risk Management

Education

Degrees, certifications, and relevant coursework

College of Southern Maryland

Associate of Science, Computer Science

Activities and societies: Soccer Team (Defender)

Completed coursework in core computer science subjects including Data Structures, Database Design, and Systems Analysis. Gained foundational knowledge in networking and project management principles.