Open to opportunities

Paul Huffman

@paulhuffman

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Certified IT Support Specialist with project management expertise.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my IT support skills while contributing to project management initiatives in a collaborative environment.

I am a dedicated IT Support Specialist with a strong foundation in project management, honed through my education and diverse work experiences. My journey began with a certification from Google, where I mastered the fundamentals of IT support, including command line systems like Powershell and Bash. This technical knowledge, combined with my hands-on experience in customer service roles, has equipped me to effectively assist clients and streamline processes.

Currently, I work as a Customer Experience Associate at CarMax, where I leverage my skills in budgeting and procurement to enhance customer satisfaction. My previous role as an Elite Service Associate at Delta Vacations allowed me to develop my communication and organizational skills while managing travel bookings. I thrive in dynamic environments and am passionate about using technology to improve customer experiences and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Associate

Current

CarMax

May 2024 - Present (1 year 2 months)

Assisted in reviewing and approving documents for purposes of financing and purchasing vehicles. Worked with customers to understand documents needed, and assisted customers in setting appointments to come to the store to finalize vehicle purchases.

Customer Service Financing Sales Documentation Appointment Setting

Elite Service Associate

Delta Vacations

Oct 2022 - Present (2 years 9 months)

Received calls from consumers and travel agents to help book and maintain vacation packages for Delta Airlines. Assisted in booking airfare, hotels, rental cars or other transportation, travel insurance, and excursions.

Customer Service Communication

Server/Porter/Barista

OTG

Aug 2019 - Present (5 years 11 months)

Served customers and ran the line in the kitchen. Acted as a porter for the restaurant, took inventory of coolers, and received restaurant items from the warehouse.

Customer Service Food Preparation Inventory Management Restaurant Operations Coordination

Customer Service Associate/Order Fulfillment

Sears

Mar 2017 - Present (8 years 4 months)

Unloaded delivery trucks and organized merchandise. Fulfilled customer orders through an online system and delivered orders curbside.

Customer Service order fulfillment Inventory Management Logistics

Columnist/Data Entry

JoBlo Media, Inc.

Aug 2009 - Present (15 years 11 months)

Wrote, posted, and promoted weekly articles and columns for online websites. Reformatted existing articles in the new website backend.

Content Writing Data Entry Article Reformatting Web Content Management

Education

Degrees, certifications, and relevant coursework

Coursera, Google

Professional Certificate, IT Support

2022 - 2022

Learned the fundamentals of IT Support, gained skills using the Graphic User Interface and became experienced in command line systems like Powershell and Bash for Unix software.