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Sarah Gjerde

@sarahgjerde

Recent Information Technology graduate skilled in customer service, training, and team leadership.

United States
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What I'm looking for

I'm seeking an entry-level IT support or customer-facing role where I can apply troubleshooting, communication, and training skills, learn new technologies, and contribute to a collaborative, service-oriented team.

I am a recent Bachelor of Science in Information Technology Systems graduate from Mississippi State University with a minor in Business Administration, combining technical foundations with a strong customer-service orientation.

In frontline roles I mentored and onboarded new team members as a Trainer/Server at Buffalo Wild Wings, handled POS transactions, inventory checks, and resolved guest issues to consistent positive feedback. I also worked remotely as a Technology Support Agent using LogistiCAD to schedule medical transport and guide end users through troubleshooting.

I hold Google Analytics and ServSafe certifications, volunteer as a coordinator for local community outreach, and am eager to apply my communication, troubleshooting, and training skills in an entry-level IT support or customer-facing technology role.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Mississippi State University logoMU

Mississippi State University

Bachelor of Science, Information Technology Systems

Activities and societies: Member of the Association of Information Technology Professionals (AITP); Volunteer Coordinator for Starkville Strong, organizing weekly food drives and coordinating volunteers.

Earned a Bachelor of Science in Information Technology Systems with a minor in Business Administration, graduating December 2024.

Tech stack

Software and tools used professionally

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Sarah Gjerde - Trainer / Server - Buffalo Wild Wings | Himalayas