I seek a role using my training, customer support, and operational experience to improve processes, mentor teams, and deliver measurable results in a collaborative, growth-oriented environment.
NBOpen to opportunities
Nikita Box
@nikitabox
Problem-solving technology professional driving operational excellence and training.
United StatesWhat I'm looking for
I am a proactive, goal-oriented technology professional with several years of diverse experience improving systems and aligning technical solutions with business objectives. I combine strategic thinking with hands-on experience to deliver impactful solutions and exceed targets in fast-paced environments.
My background includes training and mentoring teams, streamlining processes, and implementing data-driven improvements—such as reducing waste by 20% and improving customer satisfaction by 15%. I have hands-on experience with customer support, crew scheduling optimization, and developing training materials that increased first-call resolution rates.
I communicate effectively across teams, manage projects, and adapt quickly to new tools and challenges. I am committed to continuous learning and applying technical skills like SQL, Python, Tableau, and Excel to improve operational performance and drive measurable results.
Experience
Work history, roles, and key accomplishments
AMCurrent
Led and motivated hourly associates to meet safety, quality, productivity, and attendance goals
Ensured on-time, accurate customer deliveries across first-, middle-, and last-mile operations
Collaborated with Safety, HR, Loss Prevention, and Operations teams to achieve business objectives
Maintained compliance in fast-paced, physically demanding environments while working flexible schedules
AMDeveloped tailored training programs and evaluated driver performance through ride-alongs, improving driver adherence to safety protocols and operational consistency across the site.
PAStreamlined member/provider communication handling HIPAA information and developed a training manual that enabled resolving 80% of billing inquiries on first call, reducing escalations by 40%.
STBarista
Starbucks
Jan 2018 - Jan 2024 (6 years)
Implemented an inventory management system reducing waste by 20% and initiated a customer service protocol that increased satisfaction ratings by 15%.
SKCore Crew Support Specialist
SkyWest
Jan 2022 - Jan 2023 (1 year)
Redefined crew scheduling using data analysis of historical flight patterns, improving workforce allocation and operational workflow for scheduled flights across 80% of routes.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor's Degree, Psychology
2024 -
Grade: A
Activities and societies: None
Pursued coursework in Plant Administration/Psychology as part of bachelor's degree studies at Western Governors University from 2023 to 2024.
THThinkful
Data Analysis
2020 - 2021
Completed a data analysis-related program at Thinkful during 2020–2021 focused on practical data skills and customer service process improvements.
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
40k-70k USD
Social media
Job categories
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