Евгения Заблодская
@0005140
I lead SaaS onboarding, retention, and expansion for enterprise and SMB customers.
ZimbabweWhat I'm looking for
I've led SaaS onboarding, implementation, retention, and expansion across RapidDev and Improvado, managing strategic enterprise and SMB customer relationships from discovery through renewals. At Improvado, I managed 30+ B2B SaaS accounts, a $300K+ ARR portfolio, and generated $200K+ in annual expansion revenue.
I build scalable customer success processes that improve time-to-value, customer health, and delivery quality. I reduced complex implementation onboarding from five months to three months, built playbooks and feedback programs, and led a team of three while partnering with Product, Engineering, Sales, and Delivery.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
RapidDev
Sep 2024 - Present (1 year 11 months)
Manage a portfolio of strategic SMB and enterprise customers across custom software development projects. Build trusted relationships with executive stakeholders, lead complex escalations, and drive expansion opportunities.
Education
Degrees, certifications, and relevant coursework
Kyiv National Linguistic University
Specialist Degree, Foreign Philology
Specialist Degree in Foreign Philology from Kyiv National Linguistic University.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
Interested in hiring Евгения?
You can contact Евгения and 90k+ other talented remote workers on Himalayas.
Message ЕвгенияGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
