Denzel User
@denzeluser1
I grow SaaS accounts through onboarding, retention, and expansion.
ZimbabweWhat I'm looking for
I've owned onboarding, adoption, renewals, and expansion for global SaaS and B2B technology customers. At Traqq, I ran live product demos and training that lifted customer engagement by 10%+ and generated $700K+ in expansion pipeline.
At Commercial Lighting Products, I managed post-sale success plans for commercial accounts, using CRM software and Google Data Analytics to identify customer-health risks, spending trends, and growth opportunities. I partnered with Engineering, Design, Marketing, and Sales to resolve customer requirements end-to-end.
I'm also the founder of ZimLaunch Digital and a customer growth consultant for Lithon Advisory & Surveys, where I build client acquisition, retention, and engagement strategies. I bring experience leading multilingual teams and supporting customers across North America, Asia-Pacific, Eurasia, and Southern Africa.
Experience
Work history, roles, and key accomplishments
Founder & Business Development Consultant
ZimLaunch Digital
Jun 2025 - Present (1 year 3 months)
Founded a web design and digital-presence agency, owning the full client lifecycle from onboarding through delivery and ongoing support. Also serves as a customer growth consultant to Lithon Advisory & Surveys, building client acquisition and retention strategies.
Education
Degrees, certifications, and relevant coursework
University of the People
Master of Business Administration, Business Administration and Management
2020 - 2022
Pursued an MBA with a focus on Business Administration and Management, including coursework in Technology Sales and the Customer Relationship Cycle.
University of Zimbabwe
Bachelor of Commerce, Business Studies and Computing Science
2011 - 2014
Completed a Bachelor of Commerce with a focus on Business Studies and Computing Science. The degree has been evaluated by WES Canada.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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