Nina Rica Alano
@ninaricaalano
Customer Success leader delivering customer-centric support across SaaS, e-commerce, and startups.
ZimbabweWhat I'm looking for
I’m a self-motivated customer success and support professional with over 8 years of experience supporting E-commerce, SaaS, Ed Tech, and startups. I’m passionate about helping customers solve problems, delivering best-in-class customer experiences, and driving customer success.
I’ve managed support teams, built SOPs and playbooks, and created KPIs to improve performance—like decreasing customer support response time and maintaining and improving knowledge bases. Hands-on in tools like Zendesk, CRM, and Basecamp, I’m dedicated to enhancing customer satisfaction and ensuring customers achieve success.
Experience
Work history, roles, and key accomplishments
Manage customer support team and make sure they are achieving their
KPI's
Decrease customer support response time
Maintain and improve the existing knowledge base Create playbooks and process for support request
Managed customer service for Cheetah, focusing on customer satisfaction and customer relationship management.
Provided customer support at ArtLOGO with a focus on customer satisfaction and CRM.
Managed customer success at Gymdesk, supporting customer satisfaction for a SaaS product.
Provided customer support for Freedom Trail Realty School, Inc., supporting students and maintaining customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
Availability
Location
ZimbabweAuthorized to work in
Job categories
Interested in hiring Nina Rica?
You can contact Nina Rica and 90k+ other talented remote workers on Himalayas.
Message Nina RicaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
