Koperai User

As a Customer Success Manager with over four years of experience in the SaaS industry, I have a proven track record of helping remote teams reduce churn and scale customer success initiatives. At Everlance, I manage a diverse portfolio of 82 customer accounts, focusing on driving adoption, retention, and expansion strategies. My collaborative approach with cross-functional teams has resulted in a 15% year-over-year churn reduction and a 20% increase in Net Promoter Score (NPS).

I thrive in fast-paced environments where I can turn insights into actionable strategies. My expertise in tools like HubSpot, Notion, and SQL has allowed me to develop and maintain health scoring models that proactively address customer risks and identify upsell opportunities. Additionally, I have successfully facilitated customer onboarding and lifecycle check-ins, adapting to the needs of clients across various time zones in a fully remote setting.

Beyond my core responsibilities, I have taken on leadership roles, such as spearheading customer success operations to standardize onboarding processes and launching internal training modules to enhance cross-team collaboration. My commitment to improving customer experiences and driving success is at the heart of my professional ethos.