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Adina Ropotoaia

@adinaropotoaia

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Customer Success Manager driving SaaS adoption, retention, and measurable business value for enterprises.

Zimbabwe

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What I'm looking for

I’m looking for a customer-first SaaS role where I can drive adoption and retention, translate feedback into product improvements, and partner with executives to create measurable business value through trusted relationships and clear success plans.

I’m a Customer Success Manager with a genuine passion for helping customers achieve meaningful outcomes. I focus on understanding each customer’s unique goals and definition of success, then build trusted relationships while proactively removing blockers.

In my current role, I manage a €3.2M enterprise SaaS portfolio across 45 customers. I act as the primary post-sales relationship owner, drive product adoption through ongoing account health monitoring, and translate customer feedback into actionable insights for internal product and leadership teams. I also proactively identify risks and implement mitigation plans to improve retention and customer outcomes.

Previously, I owned solution delivery end-to-end—from intake to solution design and implementation—leading discovery workshops, business analysis, and planning. I’ve also led implementation projects and change request intake and prioritization, aligning requirements, configurations, timelines, and stakeholder expectations to deliver long-term customer value.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Mobilexpense

Jan 2026 - Present (5 months)

Manage a €3.2M enterprise SaaS portfolio across 45 customers as the primary post-sales relationship owner. Drive product adoption through account health monitoring, translate customer feedback into internal product actions, and proactively mitigate risks to improve retention and outcomes.

Customer Success Account Health Monitoring Stakeholder Management Executive Communication Risk Mitigation Customer Advocacy

Software Solution Manager

Mobilexpense

Jan 2025 - Jan 2026 (1 year)

Owned customer solution delivery from intake through solution design and implementation. Led discovery workshops and business analysis, supported solution recommendations with technical/functional analysis, and improved delivery processes to increase operational efficiency.

Solution Delivery Requirements Gathering Business Analysis Process Improvement Change Management Stakeholder Management Technical analysis Cross Functional Collaboration

Change Request Process Owner

Mobilexpense

Nov 2023 - May 2024 (6 months)

Led intake and prioritization of customer change requests and enhancement initiatives. Coordinated cross-functional teams and supported project planning, effort estimation, and delivery forecasting to ensure high-quality, customer-aligned outcomes.

Change Management Prioritization Cross Functional Collaboration Project Planning Effort Estimation Stakeholder Management

Implementation Manager

Mobilexpense

Aug 2021 - Nov 2023 (2 years 3 months)

Led customer implementation projects from requirements gathering through deployment and go-live. Configured application environments, supported onboarding, developed and optimized SQL scripts for reporting and automation, and managed timelines and stakeholder expectations across multiple concurrent projects.

SaaS Implementation Requirements Gathering SQL Report Automation Stakeholder Management Customer Onboarding

Business Analyst & Low-Code Developer

CodelessTechnology BV

Jul 2019 - Aug 2021 (2 years 1 month)

Designed business processes and translated customer requirements into low-code application solutions. Built and customized applications, wrote functional specifications, supported testing/UAT, and collaborated with technical and business stakeholders to deliver successful outcomes.

Business Analysis Low Code Development Functional Specifications User Acceptance Testing (UAT)Process Design Implementation Support