Open to opportunities

Илья Пешков

@0003376

Message

I drive enterprise B2B SaaS adoption and renewal, pairing commercial success with technical fluency.

Zimbabwe

Message

What I'm looking for

I’m looking for a distributed enterprise SaaS role where I can own adoption and renewal end to end, partner deeply with engineering, and drive outcomes with strong stakeholder communication, metrics, and scalable success processes.

I’m an Enterprise Customer Success Manager with 4+ years owning strategic B2B SaaS accounts end to end—onboarding, adoption, expansion, and renewal. I’ve held 100% retention on a six-figure ARR multi-site retail enterprise account across two consecutive years, and I’ve consistently turned usage and health signals into action through structured success planning and executive-ready QBR narratives.

My technical background (cloud, Kubernetes oversight, and API integration) helps me collaborate effectively with both engineering and commercial leadership. In prior work, I built Gainsight health scorecards for proactive risk reduction, restored adoption after churn risk, and delivered measurable outcomes like a 40% drop in network-wide write-offs from AI module adoption. Most recently, I’ve served as a Technical Account Manager—driving contract delivery (~$8M total across milestones), improving cloud availability from 96% to 99%, and reducing MTTR and recurring incidents by applying RCA/postmortem practices.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

ZIT LLC

Aug 2024 - Present (1 year 11 months)

Served as the technical point of contact for a live B2B enterprise engagement, directing a cross-functional team across infrastructure, security, and operations. Delivered 8 contract milestones (~$8M total) and improved reliability by moving availability from 96% to 99% while reducing MTTR by 40% for P1–P2 incidents.

Technical Account Management Cross functional Leadership API Integration Cloud Infrastructure Jira Confluence Grafana Naumen Service Desk Agile Waterfall ITIL

Customer Success Manager

Smartway.AI

May 2022 - Jul 2024 (2 years 2 months)

Owned an enterprise multi-site retail SaaS account end to end (onboarding, adoption, expansion, renewal), coordinating product, engineering, support, and analytics. Achieved 100% retention on a six-figure ARR account and drove AI module adoption that the client linked to a 40% reduction in network-wide product write-offs.

Customer Success Onboarding Adoption Retention Renewals Enterprise Accounts Stakeholder Management Escalation Management Gainsight HubSpot Zendesk Tableau Notion

IT Support Engineer

CallGear DMCC

Jun 2021 - May 2022 (11 months)

Provided technical onboarding and support for international SaaS clients, handling account setup, configuration, and connection testing. Resolved VoIP issues (call quality, SIP configuration, routing) and managed ITSM service requests against SLA.