Uzma Khan
@uzmakhan3
I drive retention, renewals, and customer growth across SaaS, training, digital services, and immigration support.
ZimbabweWhat I'm looking for
I've led customer success at Visa Horizon, Weboodle, Excel Design Technology, and Ohana Academy, improving retention, renewals, satisfaction, and customer outcomes across B2B and B2C services.
At Excel Design Technology, I managed 30 corporate clients, including L&T and Adani Group, for Skillsoft training platform implementations, achieving 90%+ retention and renewal while identifying upsell opportunities. At Weboodle, I sustained 88%+ customer retention by coordinating website development, SEO, CRM integration, and digital growth projects.
I bring hands-on experience in SaaS onboarding, enterprise account management, customer training, escalations, pre-sales coordination, and cross-functional delivery. I'm AI-tech-savvy and comfortable adopting modern CRM, support, reporting, and collaboration platforms.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Visa Horizon
Dec 2025 - May 2026 (5 months)
Managed customer support operations and coordinated pre-sales and sales teams for immigration services. Maintained proactive client communication workflows supporting 92%+ customer satisfaction and successful case coordination.
Education
Degrees, certifications, and relevant coursework
Osmania University
Master of Science, Organic Chemistry
2019 - 2021
Master of Science in Organic Chemistry from Osmania University, completed from 2019 to 2021.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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