KBKanesha Battle
@kaneshabattle1
Customer service specialist with a focus on relationship building.
United StatesWhat I'm looking for
I am a dedicated customer service specialist with experience in building strong relationships and driving growth strategies. My background includes working with leading companies like Nespresso and Comcast, where I honed my skills in customer engagement and problem resolution.
Throughout my career, I have consistently achieved sales targets and provided exceptional service by understanding customer needs and offering tailored solutions. I thrive in dynamic environments and am committed to fostering positive interactions that lead to long-term customer loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Nespresso – B&CR Solutions, Inc.
Jul 2020 - Mar 2021 (8 months)
Implemented and developed Key Accounts growth strategy, recommending actions to meet goals. Actively participated in distribution strategy, including prospecting, selection, and evaluation according to the Nespresso Strategic Plan.
Technical Support Specialist
Comcast – B&CR Solutions, Inc.
Jan 2020 - Jul 2020 (6 months)
Provided prompt resolution to customers via telephone and email, assisting with a variety of inquiries and issues. Performed complex diagnostic troubleshooting to resolve voice, video, and data service issues.
Customer Service Representative
Agero Roadside Assistance – B&CR Solutions, Inc.
Mar 2019 - Jul 2020 (1 year 4 months)
Communicated through written or verbal channels, explaining basic facts to customers. Interacted with customers over the phone while utilizing computer-based tools and resources to research and document events.
Customer Service Representative
Comcast – B&CR Solutions, Inc.
May 2019 - Jan 2020 (8 months)
Achieved or exceeded sales targets by interacting with new and existing customers via telephone and selling company products and services. Demonstrated consultative sales techniques, using probing questions and providing solutions.
Education
Degrees, certifications, and relevant coursework
Blanche Ely High School
High School Diploma, General Studies
Completed high school education and earned a diploma. Gained foundational knowledge across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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