Javonte Thompson

I am a motivated and dependable customer service professional with a strong background in technical troubleshooting, peer training, and high‑volume support. I excel at guiding customers and colleagues through account management tools, payment processes, and platform procedures.

Across roles in utilities, fintech, payments, and fulfillment, I have trained new hires, documented SOPs, and improved communication workflows. I regularly navigate CRMs and internal systems such as Banner, Netcadops, OnDemand, Salesforce, and EWQs to resolve complex inquiries efficiently.

I seek to join a team that values mentorship and process improvement where I can continue to teach customers and teammates, streamline procedures, and apply my communication and technical skills to drive better outcomes.