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Experienced Helpdesk Back-Office Representative with strong customer service skills.
Experience
Helpdesk Back-Office Representative
PARICUS, LLC.
Oct 2021 - Nov 2024 (3 years 1 month)
Technical Support (Tier 2)
PARICUS, LLC.
Oct 2021 - Nov 2024 (3 years 1 month)
Loan Officer Assistant
EQUITY SMART HOME LOANS
Oct 2020 - Oct 2021 (1 year)
Customer Success Manager with 7+ years in client relationship management.
Experience
Customer Success Manager
Capsitech
Sep 2018 - Jun 2024 (5 years 9 months)
Jr. Business Associate
Uplers Solutions Pvt. Ltd
Mar 2017 - Jun 2018 (1 year 3 months)
Psychology graduate with expertise in HR and team management.
Experience
Customer Account Manager
Conduent
Dec 2019 - Present (5 years 11 months)
Fulfillment Center Associate
Amazon LLC
Sep 2022 - Dec 2022 (3 months)
Quality Assurance Manager/HR Assistant
Grenadian Health Systems
Experienced software tester specializing in automation and quality assurance.
Experience
Software Tester
Lisec Automation Middle East FZ LLC
Mar 2022 - Present (3 years 8 months)
Software Test Automation Engineer
Tekvortex
Oct 2020 - Jan 2022 (1 year 3 months)
QA Automation Engineer
Dhi: Solutions
Resourceful Software QA Engineer with 12 years of experience.
Experience
Associate QA Lead
Inivos Technologies
Jul 2022 - Present (3 years 4 months)
Senior Software Quality Assurance Engineer
Bistec Global
Jul 2021 - Jul 2022 (11 months)
Senior Mobile Application Tester
Global Systems Solutions
Versatile professional in Administration, Statistics, and Lecturing.
Experience
Admin. Assistant - Quality Assurance
University of Embu
Jan 2021 - Present (4 years 10 months)
Part-Time Lecturer, Department of Mathematics and Statistics
University of Embu
Sep 2021 - May 2023 (1 year 8 months)
Administrative Assistant (Internship Capacity)
Detail-oriented professional with expertise in medical terminology and coding.
Experience
Quality Assurance Billing Specialist
Hart Medical Equipment
Jan 2024 - Present (1 year 10 months)
Quality Assurance Billing Specialist
Hart Medical Equipment
Jan 2024 - Present (1 year 10 months)
Strategic content strategist driving growth through brand voice and full-funnel content.
Experience
Freelance Content Strategist
Freelance
Oct 2024 - Oct 2025 (1 year)
Content Strategist
Aufait Technologies
Mar 2022 - Oct 2024 (2 years 7 months)
Content Writer
Global Media Insight
Jul 2020 - Mar 2022 (1 year 8 months)
Senior Recruiter and compliance specialist with 5+ years of experience
Experience
COMPLIANCE/CREDENTIALING SPECIALIST | RECRUITER
PSG GLOBAL SOLUTION
Oct 2021 - Present (4 years 1 month)
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance Philippines
Apr 2019 - Sep 2020 (1 year 5 months)
Experienced team lead in medical billing and customer service.
Experience
Team Lead Contact Center
CareCloud (MTBC)
Jun 2019 - Present (6 years 5 months)
Team Coordinator
Telebridge Communications
Aug 2017 - Jun 2019 (1 year 10 months)
Innovative product manager and entrepreneur
Experience
Partner
SwastikAgroProducts
Feb 2022 - Aug 2022 (6 months)
Product Manager & Content Editor
Trefis
Jan 2020 - Jun 2022 (2 years 5 months)
Founder & Proprietor
GrowingBuds
Aug 2017 - Jul 2020 (2 years 11 months)
Experienced Project Management Executive specializing in design coordination.
Experience
Design Management Chief
Yapı Merkezi Construction and Industry Inc.
Jan 2024 - Present (1 year 10 months)
Sr. Design Management Engineer
Yapı Merkezi Construction and Industry Inc.
Jan 2023 - Present (2 years 10 months)
I am a customer-focused call center professional specializing in medical documentation.
Experience
Call Center Agent
HealthyBos / Knack RCM
Apr 2024 - Jul 2025 (1 year 3 months)
Enumerator
Philippine Statistics Authority
Aug 2023 - Jan 2024 (5 months)
Operations supervisor driving efficiency, team performance, and logistics excellence.
Experience
Operations Supervisor
Minder Division of Valterra
Aug 2016 - Present (9 years 3 months)
Quality Assurance Specialist
Treatment Management Company
Sep 2015 - May 2016 (8 months)
Collection Supervisor
Detail-oriented pre-press artist with extensive QA experience.
Experience
Pre-press Artist (QA)
Mixam
May 2024 - Present (1 year 6 months)
Supervisor
Magente BPO
Jan 2013 - Jun 2021 (8 years 5 months)
Pre-Press Artist
Magente BPO
Feb 2011 - Jan 2013 (1 year 11 months)
Content moderation experience 6 years Working as quality support analyst
Experience
Quality Team Leader
Genpact
Sep 2018 - Present (7 years 2 months)
Process Developer
Genpact
Sep 2018 - Aug 2023 (4 years 11 months)
Teacher
Unknown
Quality-focused QA analyst with web and data science training and strong testing and analytical skills.
Experience
Advanced Analyst
EY GDS
May 2021 - Mar 2023 (1 year 10 months)
Skilled data annotator with expertise in machine learning projects.
Experience
Data Annotator
Expertia AI
Jun 2023 - Present (2 years 5 months)
Intern Data Annotator
Stark Technologies
Aug 2022 - Mar 2023 (7 months)
Detail-oriented Arabic-speaking data annotator and evaluator with strong accuracy and moderation skills.
Experience
Data Annotator
Toloka
Aug 2023 - Present (2 years 3 months)
Data Labeler
Remotasks
Mar 2022 - Aug 2023 (1 year 5 months)
Micro-task Specialist
Clickworkers
Jan 2021 - Feb 2022 (1 year 1 month)
Detail-oriented QA Tester with a passion for software quality.
Experience
QA Tester
Aurachain Solutions S.R.L
Jun 2022 - Present (3 years 5 months)
Junior QA Engineer
ASSIST Software
Mar 2022 - Present (3 years 8 months)
Jun 2019 - Nov 2021 (2 years 5 months)
File Import Agent/Supervisor/HR Assistant
Grenadian Health Systems
Nov 2017 - Apr 2019 (1 year 5 months)
Luxury Vacation Specialist
Unique Vacations Ltd
Jun 2015 - Sep 2016 (1 year 3 months)
Nov 2017 - Aug 2020 (2 years 9 months)
Sep 2015 - Jul 2021 (5 years 10 months)
Software Quality Assurance Engineer
Interblocks Pvt Ltd
Dec 2010 - Jul 2014 (3 years 7 months)
University of Embu
Jan 2020 - Dec 2020 (11 months)
Supervisor
Koreah Engineering and Metal Works
May 2019 - Dec 2019 (7 months)
Assistant Data Manager
Ampath Consortium
May 2018 - Aug 2018 (3 months)
Front Desk Receptionist
Retina Associates of Michigan
Jan 2023 - Jan 2024 (1 year)
Front Desk Receptionist
Retina Associates of Michigan
Jan 2023 - Jan 2024 (1 year)
Patient Access Representative
Insight Institute of Neurosurgery & Neuroscience
Jan 2023 - Jan 2024 (1 year)
QUALITY ASSURANCE
Fortune Packaging Corp
Aug 2018 - Jan 2019 (5 months)
HUMAN RESOURCE ASSISTANT
Universal Robina Corp
Aug 2015 - May 2018 (2 years 9 months)
Product Manager
Trefis
Jul 2015 - Jan 2020 (4 years 6 months)
Sr. Geotechnical Design Engineer
Yapı Merkezi Construction and Industry Inc.
Jan 2021 - Present (4 years 10 months)
Geotechnical Design Engineer
Yapı Merkezi Construction and Industry Inc.
Jan 2015 - Present (10 years 10 months)
Oxford Management Services
Mar 2009 - Mar 2011 (2 years)
Assistant Store Manager
CVS Pharmacy
Jun 2003 - Feb 2006 (2 years 8 months)