Open to opportunities

John Ed Bryan Muella

@johnedbryanmuella

Message

I am a customer-focused call center professional specializing in medical documentation.

Philippines

Message

What I'm looking for

I seek a customer-facing role in healthcare or education-focused settings where I can apply EMR, documentation, and data-collection skills in a supportive culture with growth and quality-oriented goals.

I am a customer-focused call center professional with experience handling medical documentation, CPAP supply orders, and multiple EMR systems.

I supported documentation review and order processing at a healthcare-focused contact center, maintained quality assurance standards, completed basic insurance verification training, and backed up customer service for escalations.

Previously, I worked as an enumerator for the national census of agriculture and fisheries, conducting field interviews, ensuring data accuracy, and preparing progress reports while following strict data-privacy protocols.

I graduated Cum Laude with a Bachelor of Secondary Education (Major in Filipino) and bring strong analytical, organizational, and communication skills; I seek roles where empathy and attention to detail improve customer and patient outcomes.

Experience

Work history, roles, and key accomplishments

Call Center Agent

HealthyBos / Knack RCM

Apr 2024 - Jul 2025 (1 year 3 months)

Reviewed and processed CPAP prescriptions, doctor evaluations, and sleep study documentation using EMR systems (Brightree, Snap), ensured order accuracy and communicated status updates to patients and providers. Served as customer service backup, met quality assurance metrics, and completed a 1-week insurance verification training.

Customer Service SNAP R Documentation Verification Order Processing Quality Assurance Insurance Verification Microsoft Office

Enumerator

Philippine Statistics Authority

Aug 2023 - Jan 2024 (5 months)

Conducted field interviews with farmers and fisherfolk to collect and verify agricultural and fisheries data for the Census, ensuring accuracy, completeness, and timely submission of census forms. Prepared progress reports and maintained data privacy and confidentiality throughout field operations.

Field Interviews Data Verification Data Entry Confidentiality Report Preparation Microsoft Excel