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Waleed Arshad

@waleedarshad

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Experienced team lead in medical billing and customer service.

Pakistan

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What I'm looking for

I am looking for a role that allows me to leverage my leadership skills in a dynamic environment, focusing on team development and operational excellence.

I am an experienced team lead with over 5 years in the medical billing industry, complemented by 2 years in the call center sector. My expertise lies in management and leadership, where I excel in problem-solving and team collaboration. I have a proven track record of improving operational efficiency and delivering exceptional customer service.

In my current role at CareCloud (MTBC), I lead a team of 10-15 members, ensuring quality service and compliance with information security guidelines. I am responsible for managing inbound and outbound calls with medical insurance companies, performing quality assurance tasks, and fostering a collaborative team environment to achieve our targets. My previous experience as a Team Coordinator at Telebridge Communications further honed my skills in managing high volumes of calls and maintaining service standards.

Experience

Work history, roles, and key accomplishments

Current

Team Lead Contact Center

Current

CareCloud (MTBC)

Jun 2019 - Present (6 years 2 months)

Led a team of 10-15 members, handling inbound and outbound calls with medical insurance companies while adhering to information security guidelines. Performed quality assurance and improvement tasks, ensuring proper teamwork to achieve assigned targets and providing daily sign-offs to the supervisor.

Medical Billing Team Leadership Customer Service Information Security Quality Assurance Problem Solving Communication Documentation

Team Coordinator

Telebridge Communications

Aug 2017 - Jun 2019 (1 year 10 months)

Managed high volumes of outbound calls, maintaining high quality standards of services and performance. Accepted payments and offered self-serve solutions, ensuring proper teamwork to achieve assigned targets.

Outbound Calling Quality Payment Processing Customer Service Team Coordination Client Relationship Management Prospecting Information Security

Education

Degrees, certifications, and relevant coursework

University Of The Punjab

B.COM (Bachelor of Commerce), Commerce

2015 - 2017

Pursued a Bachelor of Commerce degree, deepening knowledge in advanced commercial studies and business administration. Developed analytical and problem-solving skills relevant to the business world.

Board Of Intermediate And Secondary Education Rawalpindi

I.COM (Commerce), Commerce

2013 - 2014

Completed a two-year program focusing on commerce, providing a foundational understanding of business principles and practices. Gained knowledge in various commercial subjects.