Open to opportunities

Vamillia Holstein

@vamilliaholstein

Message

Psychology graduate with expertise in HR and team management.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to utilize my HR skills.

I am a dedicated Psychology graduate with a strong background in human resources and team management. My experience includes managing small teams and overseeing various HR processes, such as employee hiring, onboarding, and performance management. I take pride in my ability to enhance operational efficiency and foster a positive work environment.

Throughout my career, I have worked in diverse roles, including as a Luxury Vacation Specialist and a Quality Assurance Manager. These positions have honed my skills in customer service, problem-solving, and team leadership. I have successfully implemented strategies to improve customer retention and ensure compliance with company protocols, demonstrating my commitment to excellence.

As I continue my professional journey, I am eager to leverage my skills and experiences in a dynamic organization that values teamwork and innovation. I am passionate about contributing to a company that prioritizes employee development and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Account Manager

Current

Conduent

Dec 2019 - Present (5 years 7 months)

Provided billing and technical support to clients. Assisted providers and members with inquiries regarding dental insurance.

Billing Support Technical Support Client Inquiries

Fulfillment Center Associate

Amazon LLC

Sep 2022 - Dec 2022 (3 months)

Performed duties as a Fulfillment Center Associate. This role involved various tasks within the fulfillment center operations.

Inventory Management Logistics Warehouse operations Teamwork

Quality Assurance Manager/HR Assistant

Grenadian Health Systems

Jun 2019 - Nov 2021 (2 years 5 months)

Created strategies to monitor call center protocols and coached agents as needed. Investigated patient complaints and provided detailed feedback to clinic managers.

Quality Assurance Performance Reviews Payroll Management Training

File Import Agent/Supervisor/HR Assistant

Grenadian Health Systems

Nov 2017 - Apr 2019 (1 year 5 months)

Sorted and uploaded electronic patient records using EMR software. Assisted with resume review, interviewing, onboarding, and training of new staff.

Onboarding Training Performance Management

Luxury Vacation Specialist

Unique Vacations Ltd

Jun 2015 - Sep 2016 (1 year 3 months)

Responded to general customer inquiries about vacation packages via telephone and E-Chat. Sold all-inclusive vacation packages to new and existing customers.

Customer Service Sales Account Management

Education

Degrees, certifications, and relevant coursework

St. George's University

Bachelor of Science, Psychology

Activities and societies: Member of the Undergraduate Student Government Association and the Student Government Association in final 2 years. Served on the University's Orientation Committee.

Graduated with a Bachelor of Science in Psychology. Actively participated in the Undergraduate Student Government Association and the Student Government Association during the final two years of study. Contributed to the University's Orientation Committee.

University of The West Indies Open Campus

Certificate, Supervisory Management

Grade: Grade A

Completed professional development in Supervisory Management, achieving a Grade A. This online course enhanced skills in team leadership and operational oversight.

Anglican High School

Diploma

Activities and societies: Awarded Certificate of Merit for serving as vice president of the Young Leaders Association in my 4th year. Awarded for excellent performance in Information Technology. Awarded Certificate of Completion of five (5) years of High School.

Completed five years of high school education. Awarded a Certificate of Merit for serving as vice president of the Young Leaders Association in the fourth year. Recognized for excellent performance in Information Technology.