OTOrión Toro
@orintoro
Experienced Helpdesk Back-Office Representative with strong customer service skills.
ArgentinaWhat I'm looking for
I am an experienced Helpdesk Back-Office Representative with five years of expertise in customer service, relationship management, and virtual assistance. My professional journey has equipped me with the ability to efficiently manage administrative tasks while building strong client relationships. I take pride in streamlining workflows to enhance productivity and maintain a high level of professionalism.
Throughout my career, I have demonstrated exceptional problem-solving skills and a commitment to confidentiality. My experience includes supervising call follow-ups, managing daily systems reports, and conducting quality assurance audits. I am proficient in Microsoft Office Suite and Google Workspace, which allows me to adapt quickly to various technological environments and contribute effectively to team objectives.
Experience
Work history, roles, and key accomplishments
Helpdesk Back-Office Representative
PARICUS, LLC.
Oct 2021 - Nov 2024 (3 years 1 month)
Experienced Helpdesk Back-Office Representative with five years in customer service and virtual assistance. Skilled in managing administrative tasks, building client relationships, and streamlining workflows to enhance productivity.
Technical Support (Tier 2)
PARICUS, LLC.
Oct 2021 - Nov 2024 (3 years 1 month)
Provided Tier 2 technical support, managing customer inquiries and ensuring efficient appointment scheduling and database updates. Focused on quality assurance and customer satisfaction.
Loan Officer Assistant
EQUITY SMART HOME LOANS
Oct 2020 - Oct 2021 (1 year)
Assisted loan officers with administrative tasks, including report preparation, customer communication, and lead qualification processes. Ensured timely follow-ups and quality assurance.
Education
Degrees, certifications, and relevant coursework
PAPontifical Catholic University of Argentina
Medicine Degree, Medicine
2024 -
Currently pursuing a Medicine Degree at the Pontifical Catholic University of Argentina, focusing on medical sciences and clinical practices.
PSPrivate University of the Salvador
Pre-College Program, Medicine
2021 - 2023
Completed a Pre-College Program in Medicine at the Private University of the Salvador, gaining foundational knowledge in medical studies.
UAUniversity of the Andes
Nursing Assistant Diploma, Nursing
2016 -
Obtained a Nursing Assistant Diploma from the University of the Andes, focusing on patient care and healthcare support.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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