BGBrale Gg
@bralegg
IT Support Specialist with extensive experience in troubleshooting and support.
South AfricaWhat I'm looking for
I am an IT Support Specialist with over 20 years of experience in providing technical support and troubleshooting for various hardware and software systems. My career began with an internship at Bytes Technologies, where I gained hands-on experience in desktop support and network infrastructure repairs. Over the years, I have honed my skills in remote desktop support, hardware troubleshooting, and managing complex IT environments.
At Synchrony Bank, I advanced my career as a Service Desk Analyst, where I provided support for virtual machines and managed Multi-Factor Authentication systems. My role involved collaborating with different teams to resolve technical issues and ensuring seamless connectivity for users. Currently, I am a Helpdesk Technician at ACORA Managed Services, where I utilize various remote tools to assist users and troubleshoot a wide range of IT problems, from hardware issues to software configurations.
Experience
Work history, roles, and key accomplishments
Helpdesk Technician
ACORA Managed Services
Mar 2020 - Present (5 years 2 months)
Provided call and email support using various remote tools like Bomgar, TeamViewer, and AnyDesk. Troubleshot and resolved hardware and software issues for laptops, peripherals, and network devices. Monitored server alerts and network activity using tools like SonicWall.
Service Desk Analyst
Synchrony Bank
Jun 2016 - Present (8 years 11 months)
Supported and troubleshot virtual machines including Citrix, VMware, AWS, and AppStream. Configured and managed Multi-Factor Authentication accounts and set up VPN connections. Managed password changes and enforced Group Policy Object updates.
Technical IT Support
Kingsley Technologies
Mar 2005 - Present (20 years 2 months)
Collaborated with hardware and software vendors for replacement parts and software. Provided remote desktop support using TeamViewer and remote access tools. Configured ADSL routers and provided email support for various accounts.
Desktop Support Technician
Bytes Technologies
Feb 2002 - Present (23 years 3 months)
Provided on-the-job training in hardware and network infrastructure repairs. Documented IP addresses and set up Exchange emails for new joiners. Installed Windows and server operating systems, imaging devices, and configured networks.
Education
Degrees, certifications, and relevant coursework
Training Provider
NQF 5, IT Systems Support
Completed training in IT Systems Support at NQF Level 5, including the Microsoft Certified Desktop Support Technician (MCDST) certification. Gained proficiency in Microsoft Office applications such as Word, Excel, Outlook, and PowerPoint.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Skills
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