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Ali Zaheer

@alizaheer

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IT Support Specialist at Thinking Tools LLC supporting client infrastructure, Microsoft 365, and secure cloud systems.

United States

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At Thinking Tools LLC, I administer Windows Server infrastructure and support multiple clients across L1/L2 service needs. I manage identity access with Okta and privileged credentials through a centralized PAM Server.

Previously, I administered Microsoft 365 at Search Atlas, including tenant security and backup and recovery. At Carmel Solutions, I provided remote technical support and managed endpoint monitoring and Veeam backups.

Experience

Work history, roles, and key accomplishments

Current

IT Support Specialist

Current

Thinking Tools LLC

May 2023 - Present (3 years 5 months)

Administer and support Windows Server infrastructure in an MSP environment, including Active Directory, Group Policy, DNS, DHCP, file services, patching, and server health monitoring. Serve as L1/L2 Support Engineer for multiple clients, handling tickets, triage, and escalations.

Windows Server Active Directory Group Policy DNS DHCP Kaseya PAM OpenVPN Cisco Ubiquiti Juniper Okta Microsoft 365 Google Workspace Jamf SentinelOne Notion PRTG MSP360 Backup

Microsoft 365 Administrator

Search Atlas

Feb 2021 - Apr 2023 (2 years 2 months)

Administered the full Microsoft 365 tenant through the M365 Admin Portal, including user and license management, groups, shared mailboxes, domains, service health, and tenant-wide policies. Managed Exchange Online, cloud security, and Microsoft 365 backup and recovery.

Microsoft 365 Exchange Online Microsoft Security Portal Microsoft Defender Purview Azure AWS IAM Google Admin Console PingOne Microsoft Teams BambooHR Confluence McAfee Backup Retention

Technical Support Engineer

Carmel Solutions

Feb 2018 - Jan 2021 (2 years 11 months)

Provided remote technical support and endpoint management using Datto RMM to resolve hardware, software, and network issues. Monitored system performance with New Relic, configured backups with Veeam, and handled incidents in ServiceNow.