Open to opportunities

Miško Stanić

@mikostani

Message

I debug APIs and authentication issues while building internal tools that speed technical support investigations.

Serbia

Message

What I'm looking for

I'm looking to solve complex API, authentication, integration, and system-level support problems while building internal tools and automation that improve investigation workflows and escalations.

At dotloop, part of Zillow Group, I own complex technical escalations involving REST APIs, authentication, and system-level issues beyond standard support scope.

I reproduce issues with Postman, browser DevTools, logs, and internal tools, separating product defects from configuration or user error. I document confirmed bugs with clear reproduction steps for engineering teams and troubleshoot SSO environments including Okta and Azure AD.

Previously at Cake.com, I supported advanced API tooling and custom integrations for high-value customers, while vetting third-party marketplace integrations through QA and technical validation.

I build practical tooling that reduces investigation time: a Python/PyQt5 MLS ID Lookup Tool cut lookups from about five minutes to under 30 seconds, alongside automation scripts, Postman collections, a Chrome extension, and an n8n webhook integration for operational tracking.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

dotloop (Zillow Group)

Aug 2024 - Present (2 years 1 month)

Owns complex escalations involving REST APIs, authentication, and system-level issues, serving as the primary technical escalation point. Builds internal Python and Google Apps Script tools to speed up investigation workflows and improve escalation quality.