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Andrej Angeleski

@andrejangeleski1

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IT Support Specialist with expertise in digital tools and technical troubleshooting.

North Macedonia

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What I'm looking for

Seeking a dynamic environment to apply technical expertise, contribute to digital transformation, and foster innovation in IT support and digital tools.

As an IT Support & Digital Tools Specialist with a strong background in technical troubleshooting and digital solutions, I bring a comprehensive skill set honed through my professional journey. My experience at Innova Lab and freelance engagements has equipped me with the ability to optimize IT infrastructures and enhance team collaboration through cloud-based tools.

Currently pursuing a BSc in Computer Science and Communications, I have successfully led digital projects, ensuring secure communication and streamlined workflows. My technical expertise spans across operating systems, cloud services, and cybersecurity, with a strong emphasis on problem-solving and efficient project management.

I am passionate about leveraging technology to drive efficiency and innovation, ensuring minimal downtime and seamless operations. My dedication to continuous learning and adaptability makes me a valuable asset in evolving IT environments.

Experience

Work history, roles, and key accomplishments

IT Support

Innova Lab

Jan 2022 - Nov 2024 (2 years 10 months)

Provided prompt and effective technical support, managing IT support tickets and optimizing workflows to enhance collaboration and system performance. Enhanced IT security and administered Microsoft 365 and Google Workspace services, contributing to knowledge-based documentation and collaborating with cross-functional teams.

Technical Support IT Security Google Workspace Incident Response Workflow Optimization ITIL Troubleshooting

IT Support & Digital Tools Specialist

Freelance

Sep 2021 - Nov 2024 (3 years 2 months)

Provided technical support and troubleshooting for clients using digital platforms, leveraging cloud-based tools to streamline workflows. Managed user accounts and digital tools, ensuring seamless system performance and customer satisfaction.

Technical Support Cloud Services ITIL Troubleshooting Customer Satisfaction Workflow Optimization Service Delivery

Education

Degrees, certifications, and relevant coursework

Faculty of Information and Communication Technologies Bitola

Bachelor of Science, Computer Science and Communications Engineering

2024 - 2028

Technical High School “Gjorgji Naumov” Bitola

Electrical Technician for Computer Technology and Automation

2020 - 2024

Studied Electrical Technician for Computer Technology and Automation, covering various topics including system administration, programming, and computer networks.