TEMIDAYO ADELAJA
@temidayoadelaja
Experienced IT Support Officer
NigeriaWhat I'm looking for
As a seasoned IT Support Officer with over 2 years of experience in B2B software customer support, I excel in troubleshooting, technical assistance, and client management. I leverage advanced generative AI tools to automate workflows and enhance support processes. With a strong background in Python programming, I can use AI to code in additional languages. I'm passionate about solving complex problems, providing excellent customer service, and ensuring the smooth operation of IT systems.
Throughout my career, I've developed a unique blend of technical and interpersonal skills, allowing me to effectively communicate with clients and resolve technical issues promptly. My proficiency in AI tools has enabled me to streamline customer interactions and automate routine troubleshooting tasks.
I'm a continuous learner, always seeking to expand my knowledge and skills in AI, Python, and other emerging technologies. I'm excited to bring my expertise to a dynamic team and contribute to the development of innovative solutions.
Experience
Work history, roles, and key accomplishments
IT Support Officer
PremierHub Innovation Center
Jun 2022 - Present (3 years)
Provided remote B2B software customer support, resolving technical issues and ensuring user satisfaction. Utilized advanced AI tools to automate repetitive tasks, such as ticket resolution and workflow management.
IT Support Officer (B2B)
NZPro (Superspin)
Feb 2022 - Jun 2022 (4 months)
Supported clients in troubleshooting software-related issues, managing escalations, and providing proactive solutions. Integrated AI tools to streamline customer interactions and automate routine troubleshooting tasks.
IT Support Officer
HCI Healthcare
Jan 2021 - Feb 2022 (1 year 1 month)
Delivered remote and in-person IT support, including system setup, troubleshooting, and software support. Provided technical support for healthcare-specific software and resolved client issues promptly.
Education
Degrees, certifications, and relevant coursework
TEMIDAYO hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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